JL
Johann L
1 reviews | Active since Dec 2021
29 Dec 2025, 07:14
Prepair Voucher
I load R400 for prepaid Electricity on 24 December 2025. I forwarded various messages and emails without any response. The services provider should not claim they have 24hr support available, and yet do not provide any service at all.
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Replies (2)JL
Johann L's updateReviewer Update
30 Dec 2025, 06:49And st still no response
JL
Johann L's update30 Dec 2025, 06:49
Reviewer Update
And st still no response
Prepaid24's replyOfficial
30 Dec 2025, 15:25Good day Johan,
Thank you for taking our call yesterday.
As discussed yesterday with Jozanne, we noticed that your email was sent to a no-reply address. Additionally, the tokens were not received because a valid email address had not been registered in our system.
This has now been corrected on our side to prevent any future delays.
We have three support platforms available daily from 07:00 to 23:00, including public holidays. Should you need to get in touch, you are always welcome to contact us.
Thank you for your patience and support; we truly appreciate it.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking our call yesterday.
As discussed yesterday with Jozanne, we noticed that your email was sent to a no-reply address. Additionally, the tokens were not received because a valid email address had not been registered in our system.
This has now been corrected on our side to prevent any future delays.
We have three support platforms available daily from 07:00 to 23:00, including public holidays. Should you need to get in touch, you are always welcome to contact us.
Thank you for your patience and support; we truly appreciate it.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply30 Dec 2025, 15:25
Official
Good day Johan,
Thank you for taking our call yesterday.
As discussed yesterday with Jozanne, we noticed that your email was sent to a no-reply address. Additionally, the tokens were not received because a valid email address had not been registered in our system.
This has now been corrected on our side to prevent any future delays.
We have three support platforms available daily from 07:00 to 23:00, including public holidays. Should you need to get in touch, you are always welcome to contact us.
Thank you for your patience and support; we truly appreciate it.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking our call yesterday.
As discussed yesterday with Jozanne, we noticed that your email was sent to a no-reply address. Additionally, the tokens were not received because a valid email address had not been registered in our system.
This has now been corrected on our side to prevent any future delays.
We have three support platforms available daily from 07:00 to 23:00, including public holidays. Should you need to get in touch, you are always welcome to contact us.
Thank you for your patience and support; we truly appreciate it.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel