Prepaid24 - Un Answered Questions On Invoices Calculation.

1. PREPAID24 Invoices firstly arrive as and editable document! Why is that?? 2. After doing many calculations to check the 15% VAT charge - the VAT sum doesn't work out correctly and is over charged based on my calculation - after also considering deductions of course. 3. The total amount spent by the customer (before deductions) does not appear on the invoice. Why is that?? 4. No one at PREPAID24 help center understands how the invoice is summed up? Why is that?? After being told by PREPAID24 I need to contact City Power, no one at City Power knows how invoices are summed up either! I get passed on from department to department each one as ******** as the one before. To PREPAID24 - My question is, why are PREPAID24 help consultants ******** of how invoices are calculated causing them to pass the buck?? I have been told that it is not PREPAID24 who generate the invoice - however - I feel it is the business of PREPAID24 to know and understand every part of their business including understanding the invoicing since they are supposed to be supplying a "service".

PREPAID24 gets on star from me as my experience with with the actual help consultants has been very disappointing. So called Help Consultants are generally ******** about anything from my experice. I hope these comments will help and encourage PREPAID24 to improve the quality of their Help Service and thus the quality of their emplyees. Thank you.