1 reviews | Active since Nov 2017
Prepaid24 Reverse cant reverse my Purchase today but ususally they can reverse a mistaken purchase
Hi, I was doing 3 x Transaction and bought Electricity but I clicked the wrong Meter no?
Previously I did that mistake and Prepaid managed to reverse the Transcation but today they say they cant and its R1500.00 amount. Please assist me Hello Peter as I'm doing 10 x Transcations every month but when I make a Typing error they cant assist me ??
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mphoza,
Thank you for taking our call earlier today.
As discussed, the processing of transactions is an automated process. If a customer, such as yourself, provided the incorrect meter number for processing, the amount paid will be processed against that stipulated meter number. (As per our T & C clause 8.2.)
In the event where you contact our support BEFORE the transaction was processed we would be able to stop the transaction from processing, however our transactions typically take between 1 minute and 15 minutes to process as it is automated.
Unfortunately, once a transaction is processed, it cannot be reversed, as the funds has already been paid to the respective municipality or private metering company.
As discussed, you confirmed that you will contact your private metering company for further assistance with regards to the moving of funds from your incorrect meter to the one that you originally wanted to recharge.
We really do hope that they will be able to assist you and that you will continue to use our friendly service in the future.
Kind Regards
Prepaid24
Management Team
Hallo Mpho,
Thank you for taking my call again and indicating that you would like to change the 1star rating to a 5 star rating.
To assist you in this , here are the steps to follow:
- Click on the review that you published for Prepaid24.
- It will open the review.
- Scroll down to the Post a Reply window.
- At the bottom you will see a question Would you like to change your rating?
- Change the star from a 1 to 5 by clicking on the 5th star.
- The 5 Stars will change to green.
- Click on Publish.
- Your rating will now change from a 1 to a 5
Feel free to contact our Live support on our website www.prepaid24.co.za should you need any assistance. We are available daily from 7am to 23:00pm.
Kind Regards
Prepaid24
Management Team
Hallo Mpho,
Thank you for taking my call again and indicating that you would like to change the 1star rating to a 5 star rating.
To assist you in this , here are the steps to follow:
- Click on the review that you published for Prepaid24.
- It will open the review.
- Scroll down to the Post a Reply window.
- At the bottom you will see a question Would you like to change your rating?
- Change the star from a 1 to 5 by clicking on the 5th star.
- The 5 Stars will change to green.
- Click on Publish.
- Your rating will now change from a 1 to a 5
Feel free to contact our Live support on our website www.prepaid24.co.za should you need any assistance. We are available daily from 7am to 23:00pm.
Kind Regards
Prepaid24
Management Team
Hallo Mpho ,
Thank you so much.
Have a wonderful weekend.
Kind Regards
Prepaid24
Management Team
Hallo Mpho ,
Thank you so much.
Have a wonderful weekend.
Kind Regards
Prepaid24
Management Team