1 reviews | Active since Oct 2024
Prepaid24 refund policy
Could not purchase prepaid power via my banking app as I normally do so I decided to attempt purchasing via prepaid24 who took my money just to tell me afterwards that all 3rd party vendors are offline for the City of Cape Town and that my transaction would be processed as soon as they are online again.
Sitting without power already I requested an immediate refund as this money I would use to purchase my units for the month just to be told refunds are only done on Tuesdays or Thursdays. So I am now meant to sit without power until prepaid24 decides to refund me sometime next week.
We live in 2024 these kinds of terms and conditions no longer work, instant payments exist! Put the customer first or close your doors.
I though companies are there to provide services to make life easier for the consumer not more difficult.
Thank you for taking our call.
As discussed, we received your payment, but unfortunately, we could not process it because your municipality was offline at the time of the purchase. This means that transactions for this municipality cannot be completed until we receive communication from them that they are back online.
You requested a refund instead; however, this could not be processed as our refunds are typically processed on specific days, such as Tuesdays and Thursdays.
We sincerely apologize for the delays you experienced, which prevented you from receiving your tokens or the refund.
We hope you will give us another opportunity to assist you in the future.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking our call.
As discussed, we received your payment, but unfortunately, we could not process it because your municipality was offline at the time of the purchase. This means that transactions for this municipality cannot be completed until we receive communication from them that they are back online.
You requested a refund instead; however, this could not be processed as our refunds are typically processed on specific days, such as Tuesdays and Thursdays.
We sincerely apologize for the delays you experienced, which prevented you from receiving your tokens or the refund.
We hope you will give us another opportunity to assist you in the future.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”