CL
Charl L
1 reviews | Active since Jul 2013
12 Apr 2025, 08:20
Prepaid24, no service
Second time last night that I purchased electricity via my bank app from prepaid24, 12 hours later I still not received my token, so typical you pay them a fee then they cannot provide a service -hard lesson learnt as of now I will get from a reputable retailer
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Prepaid24's replyOfficial
14 Apr 2025, 08:17Good morning Charl,
We hope this message finds you well.
We attempted to contact you telephonically, but unfortunately, the call was disconnected each time.
Upon reviewing your recent transactions, we noticed that for the last two payments, your own name was used as the beneficiary reference. Unfortunately, this prevents our system from automatically allocating the payment to your account. To ensure prompt processing, it is essential to use one of the following as your payment reference:
Using an incorrect reference often results in delays, as we are unable to trace the payment without manual verification. In such cases, we typically need to wait for the client to contact us, as we require both confirmation of the reference used and instructions on how to proceed.
To avoid any future delays, we kindly request that you use the correct reference format with each payment. This will allow us to allocate your payment immediately and ensure uninterrupted service.
We appreciate your understanding and cooperation in this matter and we do apologize for any inconvenience and miscommunication caused on our end.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
We hope this message finds you well.
We attempted to contact you telephonically, but unfortunately, the call was disconnected each time.
Upon reviewing your recent transactions, we noticed that for the last two payments, your own name was used as the beneficiary reference. Unfortunately, this prevents our system from automatically allocating the payment to your account. To ensure prompt processing, it is essential to use one of the following as your payment reference:
- Your order reference number,
- Your meter number, or
- E + your cell phone number if you wish to recharge your default meter number
Using an incorrect reference often results in delays, as we are unable to trace the payment without manual verification. In such cases, we typically need to wait for the client to contact us, as we require both confirmation of the reference used and instructions on how to proceed.
To avoid any future delays, we kindly request that you use the correct reference format with each payment. This will allow us to allocate your payment immediately and ensure uninterrupted service.
We appreciate your understanding and cooperation in this matter and we do apologize for any inconvenience and miscommunication caused on our end.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply14 Apr 2025, 08:17
Official
Good morning Charl,
We hope this message finds you well.
We attempted to contact you telephonically, but unfortunately, the call was disconnected each time.
Upon reviewing your recent transactions, we noticed that for the last two payments, your own name was used as the beneficiary reference. Unfortunately, this prevents our system from automatically allocating the payment to your account. To ensure prompt processing, it is essential to use one of the following as your payment reference:
Using an incorrect reference often results in delays, as we are unable to trace the payment without manual verification. In such cases, we typically need to wait for the client to contact us, as we require both confirmation of the reference used and instructions on how to proceed.
To avoid any future delays, we kindly request that you use the correct reference format with each payment. This will allow us to allocate your payment immediately and ensure uninterrupted service.
We appreciate your understanding and cooperation in this matter and we do apologize for any inconvenience and miscommunication caused on our end.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
We hope this message finds you well.
We attempted to contact you telephonically, but unfortunately, the call was disconnected each time.
Upon reviewing your recent transactions, we noticed that for the last two payments, your own name was used as the beneficiary reference. Unfortunately, this prevents our system from automatically allocating the payment to your account. To ensure prompt processing, it is essential to use one of the following as your payment reference:
- Your order reference number,
- Your meter number, or
- E + your cell phone number if you wish to recharge your default meter number
Using an incorrect reference often results in delays, as we are unable to trace the payment without manual verification. In such cases, we typically need to wait for the client to contact us, as we require both confirmation of the reference used and instructions on how to proceed.
To avoid any future delays, we kindly request that you use the correct reference format with each payment. This will allow us to allocate your payment immediately and ensure uninterrupted service.
We appreciate your understanding and cooperation in this matter and we do apologize for any inconvenience and miscommunication caused on our end.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team