MP
MF P
1 reviews | Active since Sept 2021
07 Sept 2021, 09:43
Prepaid24 is a discreet, subtle ****! Whatchout!
This may be a witty subtle ****. I've bought several prepaid data voucher, and it worked the first three times. However, this time around, the voucher did not activate. I have received a receipt that I did pay. But my LTE Telkom sim still says I have no bundle. I don't think it's an error. I think now and again these guys don't fulfil orders, therefore, appearing like an error. They also can't be easily reached.
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Replies (2)MP
MF P's updateReviewer Update
07 Sept 2021, 09:51At least they responded back, and they're trying to resolve the issue. Once my issue is resolved. I'll update this review with a positive one.
MP
MF P's update07 Sept 2021, 09:51
Reviewer Update
At least they responded back, and they're trying to resolve the issue. Once my issue is resolved. I'll update this review with a positive one.
Prepaid24's replyOfficial
07 Sept 2021, 10:19Good day,
Thank you for taking my call.As per discussion we are only a third party vendor for the Telkom and we did receive the recharge pin directly from them.
We will escalate the transaction and see if we can assist you in getting the data loaded. We will also open a support for you where we will update you on the process of the escalation.
We do apologize for the inconvenience this may have caused you.
Kind regards,
Prepaid24
Thank you for taking my call.As per discussion we are only a third party vendor for the Telkom and we did receive the recharge pin directly from them.
We will escalate the transaction and see if we can assist you in getting the data loaded. We will also open a support for you where we will update you on the process of the escalation.
We do apologize for the inconvenience this may have caused you.
Kind regards,
Prepaid24
Prepaid24's reply07 Sept 2021, 10:19
Official
Good day,
Thank you for taking my call.As per discussion we are only a third party vendor for the Telkom and we did receive the recharge pin directly from them.
We will escalate the transaction and see if we can assist you in getting the data loaded. We will also open a support for you where we will update you on the process of the escalation.
We do apologize for the inconvenience this may have caused you.
Kind regards,
Prepaid24
Thank you for taking my call.As per discussion we are only a third party vendor for the Telkom and we did receive the recharge pin directly from them.
We will escalate the transaction and see if we can assist you in getting the data loaded. We will also open a support for you where we will update you on the process of the escalation.
We do apologize for the inconvenience this may have caused you.
Kind regards,
Prepaid24