Prepaid24, I want my electricity

 

Good day Christiaan,

Thank you for making use of Prepaid24.

On Sunday, 01 February 2026, we experienced a technical issue that resulted in a delay in the immediate delivery of prepaid tokens. We are pleased to confirm that the issue has since been resolved and your transaction was processed successfully.

We understand that when using our service, you expect to receive your token instantly. Unfortunately, occasional technical challenges beyond our control may occur. Please be assured that our team works diligently to resolve such issues as quickly as possible to minimize any delays.

Your token has been sent to your registered contact details. If you have not yet received it, please feel free to contact us and we will gladly resent the token.

Thank you for your patience and understanding. We truly appreciate your support.

Kind regards,
Prepaid24 Support Team 
Nigel