CC
Charles C
1 reviews | Active since Aug 2025
22 Aug 2025, 11:33
Prepaid24 double debit
I attempted to top up my smartfund account on the 18th of August at 12.53. The transaction then double debited. As of today I have only had excuses and Prepaid24 blaming Payfast and Payfast blaming Prepaid24. Please be careful with Prepaid 24. I have lodged a complaint with card services and forwarded all the relevant correspondence between myself and Prepaid24 and Payfast including the transaction cancelation. Neither party will acknowledge my claim. All I want is that my money be paid back to me as I do not wish to do business with Prepaid24.
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Prepaid24's replyOfficial
22 Aug 2025, 15:52Good afternoon Charles,
Thank you for bringing the double deduction matter to our attention.
We sincerely apologize for the inconvenience you've experienced. Please be assured that we are aware of the issue, which was the result of a technical error during the transaction process. We are currently working with the relevant financial institutions to ensure the matter is resolved as swiftly as possible.
Kindly note that the delay in your funds reflecting in your Smartfund is not due to any action or fault on Prepaid24’s part. Nevertheless, we understand the frustration this may cause, and we remain committed to supporting you until the issue is fully resolved.
We appreciate your patience and understanding, and we will keep you updated with any progress. Should you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for bringing the double deduction matter to our attention.
We sincerely apologize for the inconvenience you've experienced. Please be assured that we are aware of the issue, which was the result of a technical error during the transaction process. We are currently working with the relevant financial institutions to ensure the matter is resolved as swiftly as possible.
Kindly note that the delay in your funds reflecting in your Smartfund is not due to any action or fault on Prepaid24’s part. Nevertheless, we understand the frustration this may cause, and we remain committed to supporting you until the issue is fully resolved.
We appreciate your patience and understanding, and we will keep you updated with any progress. Should you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply22 Aug 2025, 15:52
Official
Good afternoon Charles,
Thank you for bringing the double deduction matter to our attention.
We sincerely apologize for the inconvenience you've experienced. Please be assured that we are aware of the issue, which was the result of a technical error during the transaction process. We are currently working with the relevant financial institutions to ensure the matter is resolved as swiftly as possible.
Kindly note that the delay in your funds reflecting in your Smartfund is not due to any action or fault on Prepaid24’s part. Nevertheless, we understand the frustration this may cause, and we remain committed to supporting you until the issue is fully resolved.
We appreciate your patience and understanding, and we will keep you updated with any progress. Should you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for bringing the double deduction matter to our attention.
We sincerely apologize for the inconvenience you've experienced. Please be assured that we are aware of the issue, which was the result of a technical error during the transaction process. We are currently working with the relevant financial institutions to ensure the matter is resolved as swiftly as possible.
Kindly note that the delay in your funds reflecting in your Smartfund is not due to any action or fault on Prepaid24’s part. Nevertheless, we understand the frustration this may cause, and we remain committed to supporting you until the issue is fully resolved.
We appreciate your patience and understanding, and we will keep you updated with any progress. Should you have any further questions or need additional assistance, please don’t hesitate to reach out.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel