FP
Ferdie P
1 reviews | Active since Aug 2025
18 Aug 2025, 14:01
Prepaid24 does not care
I bought electricity on Saturday 16 Aug at 10:25 to top up my smartfund account. This was done through the payfast payment method on the prepaid24 site. The amount purchased deducted twice at 10:25 and 10:26 from my bacnk account and no funds were processed to smartfund and or refund of duplicate amount till today which is 3 days later! Upon every follow up all feedback is that the error is still being investigated no timeline on resolution of outcome yet. There is no pro-active communication from prepaid24 at all. I need to follow up. This is unacceptable. How should one trust this platform. And this is still not resolved as I type this complaint. Shocking.
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Prepaid24's replyOfficial
20 Aug 2025, 08:16Good morning Ferdinand,
Thank you for confirming your payment via Payfast.
Since Saturday, 16 August 2025, we have received numerous payment confirmations from clients whose Smartfunds have not yet been topped up. While it appears that the funds have been deducted from your account, we can confirm that they have not yet cleared into our bank account via Payfast.
Please rest assured that both our management and finance teams are in ongoing communication with Payfast regarding this matter. Payfast has confirmed that the issue lies on their side and is not related to Prepaid24 or our users. Their senior technicians are currently working to resolve the issue as a matter of urgency.
We understand the inconvenience this may cause and sincerely appreciate your patience. Issuing your code remains our top priority, and we will process your payment as soon as the funds are reflected on our side.
We will keep you updated via email the moment we receive any progress or resolution from Payfast.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for confirming your payment via Payfast.
Since Saturday, 16 August 2025, we have received numerous payment confirmations from clients whose Smartfunds have not yet been topped up. While it appears that the funds have been deducted from your account, we can confirm that they have not yet cleared into our bank account via Payfast.
Please rest assured that both our management and finance teams are in ongoing communication with Payfast regarding this matter. Payfast has confirmed that the issue lies on their side and is not related to Prepaid24 or our users. Their senior technicians are currently working to resolve the issue as a matter of urgency.
We understand the inconvenience this may cause and sincerely appreciate your patience. Issuing your code remains our top priority, and we will process your payment as soon as the funds are reflected on our side.
We will keep you updated via email the moment we receive any progress or resolution from Payfast.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply20 Aug 2025, 08:16
Official
Good morning Ferdinand,
Thank you for confirming your payment via Payfast.
Since Saturday, 16 August 2025, we have received numerous payment confirmations from clients whose Smartfunds have not yet been topped up. While it appears that the funds have been deducted from your account, we can confirm that they have not yet cleared into our bank account via Payfast.
Please rest assured that both our management and finance teams are in ongoing communication with Payfast regarding this matter. Payfast has confirmed that the issue lies on their side and is not related to Prepaid24 or our users. Their senior technicians are currently working to resolve the issue as a matter of urgency.
We understand the inconvenience this may cause and sincerely appreciate your patience. Issuing your code remains our top priority, and we will process your payment as soon as the funds are reflected on our side.
We will keep you updated via email the moment we receive any progress or resolution from Payfast.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for confirming your payment via Payfast.
Since Saturday, 16 August 2025, we have received numerous payment confirmations from clients whose Smartfunds have not yet been topped up. While it appears that the funds have been deducted from your account, we can confirm that they have not yet cleared into our bank account via Payfast.
Please rest assured that both our management and finance teams are in ongoing communication with Payfast regarding this matter. Payfast has confirmed that the issue lies on their side and is not related to Prepaid24 or our users. Their senior technicians are currently working to resolve the issue as a matter of urgency.
We understand the inconvenience this may cause and sincerely appreciate your patience. Issuing your code remains our top priority, and we will process your payment as soon as the funds are reflected on our side.
We will keep you updated via email the moment we receive any progress or resolution from Payfast.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel