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Pierre M
1 reviews | Active since Dec 2010
22 Jan 2022, 20:03
Prepaid24 - A worry
In fact I should bot be giving them even 1 Star??????? You trust in them and at a point you purchase a voucher which does not work???????? I am now waiting 3 weeks for a voucher and all they say it has been resolved, just simply lies and humiliation..... Please be careful unlike me they making me an idiot? No evidence from Google all they say is "we have resolved the issue"
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Prepaid24's replyOfficial
22 Jan 2022, 20:53Hello Pierre,
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
You also mentioned that we should contact you on a different day, we will be in contact with you soon to assist you further.
Please note that the query has not been resolved as yet, we are still busy to assist you and will continue until you are satisfied.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
You also mentioned that we should contact you on a different day, we will be in contact with you soon to assist you further.
Please note that the query has not been resolved as yet, we are still busy to assist you and will continue until you are satisfied.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply22 Jan 2022, 20:53
Official
Hello Pierre,
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
You also mentioned that we should contact you on a different day, we will be in contact with you soon to assist you further.
Please note that the query has not been resolved as yet, we are still busy to assist you and will continue until you are satisfied.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
You also mentioned that we should contact you on a different day, we will be in contact with you soon to assist you further.
Please note that the query has not been resolved as yet, we are still busy to assist you and will continue until you are satisfied.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”