LM
Lesego M
1 reviews | Active since Jun 2023
09 Jun 2023, 10:14
Prepaid24
I bought electricity via Prepaid 24 platform. I recieved a voucher number via an sms. However the voucher number was rejected, I tried multiple times making sure that I was entering the correct number. I contacted Prepaid24 back, fortunately they respond within minutes however they told me they simply cannot do anything about it. I need to contact the municipality office, which we know is impossible to get hold off. I’ve used other online platforms to buy electricity without a problem. From my experience, I wouldn’t recommend Prepaid24 to anyone.
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Prepaid24's replyOfficial
12 Jun 2023, 15:15Good afternoon Lesego,
Thank you for taking my call.
Once again apologies for the inconvenience caused by this delay in loading your tokens.
You were not able to load the token onto the meter box but confirmed that you will contact STSS to assist you further.
We at Prepaid24 do not have technicians that we can send out to asssit if the tokens do not want to load as we are only a payment platform.
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Thank you for taking my call.
Once again apologies for the inconvenience caused by this delay in loading your tokens.
You were not able to load the token onto the meter box but confirmed that you will contact STSS to assist you further.
We at Prepaid24 do not have technicians that we can send out to asssit if the tokens do not want to load as we are only a payment platform.
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Prepaid24's reply12 Jun 2023, 15:15
Official
Good afternoon Lesego,
Thank you for taking my call.
Once again apologies for the inconvenience caused by this delay in loading your tokens.
You were not able to load the token onto the meter box but confirmed that you will contact STSS to assist you further.
We at Prepaid24 do not have technicians that we can send out to asssit if the tokens do not want to load as we are only a payment platform.
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Thank you for taking my call.
Once again apologies for the inconvenience caused by this delay in loading your tokens.
You were not able to load the token onto the meter box but confirmed that you will contact STSS to assist you further.
We at Prepaid24 do not have technicians that we can send out to asssit if the tokens do not want to load as we are only a payment platform.
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team