LV
Luwandre V
1 reviews | Active since Feb 2023
01 Nov 2023, 21:46
Prepaid24 ****
What a ****. I’ve made purchase through them, only because my banking app wasn’t working to purchase electricity. All they keep saying was money isn’t reflecting on their side when I sent an immediate EFT from the same bank as one of their options I sent a proof of payment to show it was an emergency immediate EFT and that I used the correct reference and the correct banking details all copied and pasted from their website. When they did send anything back they said that the municipality stated that the requested amount was too low. I’ve made many purchases a lot lower than what I requested and it worked. So I don’t get electricity and I also don’t get my money back. ****.
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Replies (3)
Prepaid24's replyOfficial
02 Nov 2023, 14:48Good day Luwandre,
Thank you for your feedback.
Kindly note that we experienced a break in communication between your bank and our system which resulted in a delay in your transaction being processed. For this we sincerely apologize.
However, when we tried to process your transaction we received a message from your municipality that you need to purchase for more than the amount you paid.
Please note that this communication directly from your municipality which is information specific to your municipal account.
We do notice that we offered you a refund via our email communication platform and we await your feedback to proceed with the refund.
Once again, we do apologize for the inconveince caused.
We await your feedback regarding your refund.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
Kindly note that we experienced a break in communication between your bank and our system which resulted in a delay in your transaction being processed. For this we sincerely apologize.
However, when we tried to process your transaction we received a message from your municipality that you need to purchase for more than the amount you paid.
Please note that this communication directly from your municipality which is information specific to your municipal account.
We do notice that we offered you a refund via our email communication platform and we await your feedback to proceed with the refund.
Once again, we do apologize for the inconveince caused.
We await your feedback regarding your refund.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply02 Nov 2023, 14:48
Official
Good day Luwandre,
Thank you for your feedback.
Kindly note that we experienced a break in communication between your bank and our system which resulted in a delay in your transaction being processed. For this we sincerely apologize.
However, when we tried to process your transaction we received a message from your municipality that you need to purchase for more than the amount you paid.
Please note that this communication directly from your municipality which is information specific to your municipal account.
We do notice that we offered you a refund via our email communication platform and we await your feedback to proceed with the refund.
Once again, we do apologize for the inconveince caused.
We await your feedback regarding your refund.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
Kindly note that we experienced a break in communication between your bank and our system which resulted in a delay in your transaction being processed. For this we sincerely apologize.
However, when we tried to process your transaction we received a message from your municipality that you need to purchase for more than the amount you paid.
Please note that this communication directly from your municipality which is information specific to your municipal account.
We do notice that we offered you a refund via our email communication platform and we await your feedback to proceed with the refund.
Once again, we do apologize for the inconveince caused.
We await your feedback regarding your refund.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
LV
Luwandre V's updateReviewer Update
07 Nov 2023, 17:47It’s 5 days after this reply, still no refund after I’ve sent everything you asked for. You didn’t offer me a refund I asked for one. Which is when you then stated you do refunds on Tuesdays and Thursdays only. I sent you every last Thursday and haven’t received anything. *******…
LV
Luwandre V's update07 Nov 2023, 17:47
Reviewer Update
It’s 5 days after this reply, still no refund after I’ve sent everything you asked for. You didn’t offer me a refund I asked for one. Which is when you then stated you do refunds on Tuesdays and Thursdays only. I sent you every last Thursday and haven’t received anything. *******…
Prepaid24's replyOfficial
05 Dec 2023, 10:04Good day Luwandre,
Thank you for your feedback.
We do notice your refund was done successfully.
We do apologize for the inconvenience caused.
Kind Regards,
Prepaid24
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
We do notice your refund was done successfully.
We do apologize for the inconvenience caused.
Kind Regards,
Prepaid24
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply05 Dec 2023, 10:04
Official
Good day Luwandre,
Thank you for your feedback.
We do notice your refund was done successfully.
We do apologize for the inconvenience caused.
Kind Regards,
Prepaid24
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
We do notice your refund was done successfully.
We do apologize for the inconvenience caused.
Kind Regards,
Prepaid24
Prepaid24 – “EXCEEDING EXPECTATIONS”