Prepaid24, 24 hours and still can't access funds to buy electricity

I logged into Prepaid24 yesterday to recharge my prepaid meter and to pay my rates.

I recently moved to discovery bank thus I was not able to make use of the OzWow instant eft. I made use of my debit card to transfer the funds into my Prepaid24 smart fund.

It has been 24 hours since the payment was made, and after multiple online chats and emails, the funds are still not available.

I am now sitting in the dark due to the fact that I can not access my funds to pay my rates and buy electric.

This is unacceptable..... And all that I get told is that I have to wait and they will get back to me.

I will never again in my life make use of the Prepaid24 platform and will discourage all my peers to even tey and make use of them.

Thank you once again to another poor managed and useless South African company that makes money of the masses, and in return gives you the worst possible service........

Please refund my money so that I can go and stand in a row at my local electricity outlet and buy the electric myself........