Prepaid Electricity? More than one house? Don't use Prepaid24 for purchases...

<p>I have bought prepaid electricity for years now with Prepaid24.com. Recently things have changed there. The website has become a disaster to use and completely impractical. Every month I have issues and it just hasn't stopped. I have two houses with prepaid meters. It used to be as simple as sending an EFT then sms'ing your meter number and the amount paid. Token received, electricity put on meter. Simple. Now the online site makes you choose a default meter, then pay, then whenever the payment reflects in their account you receive your token - but only for the default meter displayed on their site at that very time - token is sent for that meter only. But if in the mean time, if you have changed your meter default to the other meter so you can purchase electricity for that meter, the token is sent for that meter instead. Serious glitch in this system if you have multiple homes with prepaid boxes. Here's my issue. Both homes ran low of electricity at the same time, around 7pm, Wednesday. Step 1: Went to site, set default meter, paid and received token. Next evening 7pm, Thursday. Step 2: Went to site, set default meter, paid, reset default meter back to first meter, logged off. Realised an hour later that the second token hadn't come through. Step 3: by morning (Friday) still no token, so I contacted the site through the chat group. Explained which meter token I hadn't received and was told that I won't receive tokens from the same cell phone if the same amount was purchased for, within 5 days of each other. So what must I do? I manage my homes in a way that I know exactly how much I need to get me through the month and that's the exact amount I buy for. For both homes. But fine, ***** and all. But still don't get it. I was then slapped on the wrist and basically told not to do it again but they will do me a favour and issue the token anyway. (Thanks so much, as I actually paid for it and you were not doing me a favour). So, standing by and waiting for the token. I'm about to be left in the dark.....Token arrives, it's for the wrong meter......I now have two tokens for the same meter but the house I actually live in is running on fumes. Call live chat again. Tell them the issue and the reason is, by the time the payment reflected in their account I was back on the previous default meter so therefore the token went towards that meter. Never mind that in the chat room I specifically noted the meter number I actually wanted the token for! Ignored clearly. Was then told, call City of Cape Town prepaid meters. They will reverse the transaction. So, called the City of Cape Town, told them what Prepaid 24 said and got crickets....No, they can only reverse the transaction from a Municipal office, it may take a week to a month to reverse and oh, that'll be R500 too please. So basically, I'm *****ed. Thank you Prepaid 24 for your unexeptional help and inefficiency. *** website, won't be using you again. You've wasted two days of mine, whilst I've been trying to sort this out. I still have no electricity......</p>