1 reviews | Active since Nov 2010
PREPAID 24 TAKES YOUR MONEY AND ELECTRICITY
Pathetic service from the Prepaid24 frontline people, staff and manager, if their managers do exist. I purchased electricity from them totaling R2000, and was provided with only R500 of electricity. They sat happily with my money from the 7 March. The online support is disgusting, lady named Janine pathetic service. Spoke to multiple people, the one lady did not even know how I could purchase the electricity from a service station. The technical support service assisted me, the people at Prepraid 24 did not even know that they were able to assist me, and finally a man named James called me last week, promising to call me in an hour, it did not happen, instead their so called client support person emailed me, to apologize for their bad service, giving me the option of refunding me or giving me electricity, totaling R1500, after I insisted that they refund me in March already. Customers cannot call them, they blame late arrival of tokens on the FNB server being down. I was **** to that they do not bank with FNB but ABSA and hence the delay in my electricity. I stayed without electricity which I paid for for an entire evening till the next day. I will be reporting them to the CPB.
Good morning Antoinette,
Thank you for taking my call and accepting my apology for the experience you had with our online live support.
Thank you also for being a loyal client of Prepaid24 since June 2012.
We will definitely take up the client service you received and will aim to use the constructive criticism to ensure that when a client request to be phoned by a manager that it happens as this is the service that we are known for.
As explained to you, the reason your transaction was delayed was because of FNB inter account clearing delays... but that is no excuse for the service received and the lack of telephone communication since March. We confirm that the R1,500 that you paid to Prepaid24, will be paid over to you today.
We also glad that we could issue you with a R100 appreciation token for the inconvenience caused.
I trust that you will remain a Prepaid24 client and hope to service you for years to come and next time exceed your expectations!
Thank you,
Kind Regards,
Prepaid24 Management
Good morning Antoinette,
Thank you for taking my call and accepting my apology for the experience you had with our online live support.
Thank you also for being a loyal client of Prepaid24 since June 2012.
We will definitely take up the client service you received and will aim to use the constructive criticism to ensure that when a client request to be phoned by a manager that it happens as this is the service that we are known for.
As explained to you, the reason your transaction was delayed was because of FNB inter account clearing delays... but that is no excuse for the service received and the lack of telephone communication since March. We confirm that the R1,500 that you paid to Prepaid24, will be paid over to you today.
We also glad that we could issue you with a R100 appreciation token for the inconvenience caused.
I trust that you will remain a Prepaid24 client and hope to service you for years to come and next time exceed your expectations!
Thank you,
Kind Regards,
Prepaid24 Management