Prepaid 24 sucks

Bought electricity voucher for R1800. Unfortunately used the OLD METER number on my reference. When I realized my mistake, I contacted the CHAT LINE of Prepaid 24. Tarryn said she can't help me....sort it out with your municipality...I requested to speak to someone in management....she couldn't give me a name or number...I tried again, spoke to a man, he couldn't help me either...seems like you are a client as long as PREPAID 24 can take your money, BUT as soon as you encounter a problem or need help you are on your own. Today, 2 days later, I still have not resolved the loss of my R1800.... Prepaid 24.....you should be ashamed of such bad service....