AV
Adrian V
1 reviews | Active since Oct 2012
05 Oct 2024, 18:19
Prepaid 24 is useless
The most pathetic online site ever. I needed to purchase something online so I topped up my smart fund account to do so. And this was a urgant purchase that I needed to do. Funds never reflect after I did the transfer. And the only answer I get out of the live chat assistance is sorry it a problem with the accounts department the payfast transfer is not reflecting on their side yet, but it went of my account. And the accounts department will only be able to assist me on a Monday after I did the payment on a Friday
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Prepaid24's replyOfficial
07 Oct 2024, 10:00Good day Adrian,
Thank you for taking our call.
As discussed, there was a delay in your payment reflecting in our system, and we required specific confirmation to process your transaction.
Despite your payment not reflecting during that period, we apologize for how your query was handled during this time; we recognize that better assistance could have been provided.
Fortunately, your payment has cleared, and you were able to successfully purchase your intended product.
Thank you for your understanding, and we hope you continue to make use of our services.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking our call.
As discussed, there was a delay in your payment reflecting in our system, and we required specific confirmation to process your transaction.
Despite your payment not reflecting during that period, we apologize for how your query was handled during this time; we recognize that better assistance could have been provided.
Fortunately, your payment has cleared, and you were able to successfully purchase your intended product.
Thank you for your understanding, and we hope you continue to make use of our services.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply07 Oct 2024, 10:00
Official
Good day Adrian,
Thank you for taking our call.
As discussed, there was a delay in your payment reflecting in our system, and we required specific confirmation to process your transaction.
Despite your payment not reflecting during that period, we apologize for how your query was handled during this time; we recognize that better assistance could have been provided.
Fortunately, your payment has cleared, and you were able to successfully purchase your intended product.
Thank you for your understanding, and we hope you continue to make use of our services.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking our call.
As discussed, there was a delay in your payment reflecting in our system, and we required specific confirmation to process your transaction.
Despite your payment not reflecting during that period, we apologize for how your query was handled during this time; we recognize that better assistance could have been provided.
Fortunately, your payment has cleared, and you were able to successfully purchase your intended product.
Thank you for your understanding, and we hope you continue to make use of our services.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”