ZO
Zelna O
1 reviews | Active since Dec 2020
14 Aug 2025, 21:33
Prepaid 24
It is now the second time I want to purchase electricity and when I put my amount in they make the purchase amount double than what I wanted to buy. I can change the amount and when I have to pay it is double the amount. Please make sure if you buy prepaid you pay the amount you want to buy
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Prepaid24's replyOfficial
15 Aug 2025, 13:41Good day Zelna,
Thank you for reaching out, and I’m truly sorry to hear about the confusion regarding your recent purchase.
Unfortunately, we are unable to reverse tokens that were already issued.
We understand how frustrating it can be to pay more than expected, and we appreciate you bringing this to our attention. Please note that before finalizing any payment, the full order value is clearly displayed on the order confirmation screen. This allows you to review the total amount before proceeding.
Additionally, if there’s ever any uncer*****y about the order value or details, we encourage you to contact our support team prior to making payment. We’re always happy to confirm the order amount and assist with any questions to ensure everything is clear.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Thank you for reaching out, and I’m truly sorry to hear about the confusion regarding your recent purchase.
Unfortunately, we are unable to reverse tokens that were already issued.
We understand how frustrating it can be to pay more than expected, and we appreciate you bringing this to our attention. Please note that before finalizing any payment, the full order value is clearly displayed on the order confirmation screen. This allows you to review the total amount before proceeding.
Additionally, if there’s ever any uncer*****y about the order value or details, we encourage you to contact our support team prior to making payment. We’re always happy to confirm the order amount and assist with any questions to ensure everything is clear.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Prepaid24's reply15 Aug 2025, 13:41
Official
Good day Zelna,
Thank you for reaching out, and I’m truly sorry to hear about the confusion regarding your recent purchase.
Unfortunately, we are unable to reverse tokens that were already issued.
We understand how frustrating it can be to pay more than expected, and we appreciate you bringing this to our attention. Please note that before finalizing any payment, the full order value is clearly displayed on the order confirmation screen. This allows you to review the total amount before proceeding.
Additionally, if there’s ever any uncer*****y about the order value or details, we encourage you to contact our support team prior to making payment. We’re always happy to confirm the order amount and assist with any questions to ensure everything is clear.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Thank you for reaching out, and I’m truly sorry to hear about the confusion regarding your recent purchase.
Unfortunately, we are unable to reverse tokens that were already issued.
We understand how frustrating it can be to pay more than expected, and we appreciate you bringing this to our attention. Please note that before finalizing any payment, the full order value is clearly displayed on the order confirmation screen. This allows you to review the total amount before proceeding.
Additionally, if there’s ever any uncer*****y about the order value or details, we encourage you to contact our support team prior to making payment. We’re always happy to confirm the order amount and assist with any questions to ensure everything is clear.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta