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Joe S

1 reviews | Active since Mar 2009

20 Dec 2023, 08:51

PP24 buddy-buddy with large beneficiaries ????

Upon receiving an email from the PP24 CEO, thanking customers for their support, I was wondering who the best PP24 customers are - the people who use them to pay or the beneficiaries who get paid. Up front, I've never had issues with their service. Always top class. However, a few months ago, when the new eskom tariffs were implemented, PP24 drove me crazy with emails about the importance to buy lots and lots of electricity in order to save in the longer term, since the increase was going to be HUGE. Like a typical consumer of news, I gathered the finances and bought a lot.... believe me, I mean a LOT!! Then, as a huge surprise, the increase at my local municipality (Mossel Bay) was really not significant, in fact, the price per unit went DOWN!! However, the brand new compulsory blanket MONTHLY LEVY on electricity provision that MB Municipality threw at ALL consumers, was the straw that p*** this camel off big time. So, in reality, instead of ME saving money, the municipality was the beneficiary of PP24's buy-now-and-buy-lots propaganda. I know life is a win-some-lose-some business, but I cannot stop wondering how much influence PP24 beneficiary-customers have over their business methods. I hope not a lot, because I really have no operational issues with them. Needless to say - I wont be using them to buy electricity for the next few years. :(

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Replies (1)
Prepaid24
Prepaid24's reply21 Dec 2023, 09:54
Official
Good day Joe, 

Thank you for your feedback. 

Kindly note that the communication sent out was simply to inform and make all existing Prepaid24 clients aware of the upcoming price hike. 

Based on this notification, many clients took their personal electricity consumption and municipality/private metering company's tariff structure into careful consideration before purchasing and were appreciative of the insight and assistance Prepaid24 could provide in this matter.

In no way was the communication regarding the upcoming price hike meant to mislead new or existing Prepaid24 clients, all transactions and the value thereof are and always have been at the client's discretion.

Please note that we merely informed clients of the price hike that was taking place but did not disclose any tariff structure for each municipality therefore no communcation was given about your municipality's price per unit decreasing. 

We hope you have a lovely day further. 

Yours Sincerely, 
The Prepaid24 Team 

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