RM
Ryan M
1 reviews | Active since Jun 2020
10 Jul 2024, 00:38
Poor service prepaid24
I bought an OTT voucher to the value of R500 which redirected me to top up my smartfund wallet ,which I did , thereafter said I have insufficient funds as my balance was R0, yet I have an invoice from payfast with a successful transaction into my smartfund wallet, I haven't received my voucher yet and really frustrated being my first time using this service!!! PLEASE CONTACT ME!!!
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Prepaid24's replyOfficial
10 Jul 2024, 08:26Good day Ryan,
We tried calling you but reached your voicemail.
Kindly note that we received your funds and your transaction was processed successfully.
Please note that as per our Terms and Conditions (4.7) on the website that if you make use of PayFast as your payment method, there is security measures that take place that can cause a delay in your transaction being processed.
Unfortunately, the above is what occurred with your payment.
We do apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We tried calling you but reached your voicemail.
Kindly note that we received your funds and your transaction was processed successfully.
Please note that as per our Terms and Conditions (4.7) on the website that if you make use of PayFast as your payment method, there is security measures that take place that can cause a delay in your transaction being processed.
Unfortunately, the above is what occurred with your payment.
We do apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply10 Jul 2024, 08:26
Official
Good day Ryan,
We tried calling you but reached your voicemail.
Kindly note that we received your funds and your transaction was processed successfully.
Please note that as per our Terms and Conditions (4.7) on the website that if you make use of PayFast as your payment method, there is security measures that take place that can cause a delay in your transaction being processed.
Unfortunately, the above is what occurred with your payment.
We do apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We tried calling you but reached your voicemail.
Kindly note that we received your funds and your transaction was processed successfully.
Please note that as per our Terms and Conditions (4.7) on the website that if you make use of PayFast as your payment method, there is security measures that take place that can cause a delay in your transaction being processed.
Unfortunately, the above is what occurred with your payment.
We do apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team