Poor service Prepaid24

Item: Prepaid24
Rating: 1
Author: Kim W

Honestly, I'm trying to get help to purchase an electricity token. Go online to get help, no one responds to the live chat. I first sent a message beginning/mid of October. No response. Today, 24 October tried the live chat again - no response.

Honestly, I don't see why this system even exists. It probably would be cool if there WAS ACTUALLY HELP.

Also, step by step instructions on the website - a lie. Step by step for who?

Seriously poor service. The system is actually a **** if you ask me.

Helpful (0)

Replies (1)

Prepaid24's replyOfficial

24 Oct 2021, 15:23

Good afternoon Kim,

Thank you for taking my call.

As per discussion you did manage to successfully purchase electricity and received your token.

I will be opening you a support on which you can just reply whenever you need assistance.

Please accept our sincerest apologies for any inconvenience this may have caused you.

Kind regards,
Prepaid Management

Prepaid24's reply24 Oct 2021, 15:23

Official