EV
Errin V
1 reviews | Active since Sept 2012
11 Dec 2024, 09:44
Poor service and no help to get your token
I have purchased prepaid electricity from the online platform from Prepaid24 - I used the Ozow EFT option - the payment went through but I received no token, After sending prepaid24 my proof of payment they still did not send me a token - it has been 2 days and no response from them. I have contacted my bank and they state the payment was already send to them, but still no token.. Please do not use Prepaid24 's online portal to purchase your electricity as Im not sure when I will receive a token from them.. It has been two days already with no feedback from them, even after I send them the proof of payment..
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Replies (3)0
Replies (3)
Prepaid24's replyOfficial
11 Dec 2024, 11:44Hi Erin,
Thank you for taking our call.
We fully understand your frustration and do sincerely apologize for the delay you experienced with receiving your tokens.
As mentioned before, we unfortunately cannot proceed with a payment if it is not yet reflecting in one of our bank accounts. This was due to a delay between our bank and yours as in certain instances FNB withholds large payments from processing as a security measure on their end.
In order for us to proceed, we require the payment to reflect and therefore once it did, we sent your payment to be processed and you received your tokens successfully via email.
If you would like to make use of our services in the future again, there is alternative options you can make use of to avoid the delay you experienced.
Once again, we do apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Thank you for taking our call.
We fully understand your frustration and do sincerely apologize for the delay you experienced with receiving your tokens.
As mentioned before, we unfortunately cannot proceed with a payment if it is not yet reflecting in one of our bank accounts. This was due to a delay between our bank and yours as in certain instances FNB withholds large payments from processing as a security measure on their end.
In order for us to proceed, we require the payment to reflect and therefore once it did, we sent your payment to be processed and you received your tokens successfully via email.
If you would like to make use of our services in the future again, there is alternative options you can make use of to avoid the delay you experienced.
Once again, we do apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply11 Dec 2024, 11:44
Official
Hi Erin,
Thank you for taking our call.
We fully understand your frustration and do sincerely apologize for the delay you experienced with receiving your tokens.
As mentioned before, we unfortunately cannot proceed with a payment if it is not yet reflecting in one of our bank accounts. This was due to a delay between our bank and yours as in certain instances FNB withholds large payments from processing as a security measure on their end.
In order for us to proceed, we require the payment to reflect and therefore once it did, we sent your payment to be processed and you received your tokens successfully via email.
If you would like to make use of our services in the future again, there is alternative options you can make use of to avoid the delay you experienced.
Once again, we do apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Thank you for taking our call.
We fully understand your frustration and do sincerely apologize for the delay you experienced with receiving your tokens.
As mentioned before, we unfortunately cannot proceed with a payment if it is not yet reflecting in one of our bank accounts. This was due to a delay between our bank and yours as in certain instances FNB withholds large payments from processing as a security measure on their end.
In order for us to proceed, we require the payment to reflect and therefore once it did, we sent your payment to be processed and you received your tokens successfully via email.
If you would like to make use of our services in the future again, there is alternative options you can make use of to avoid the delay you experienced.
Once again, we do apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
EV
Errin V's updateReviewer Update
11 Dec 2024, 12:04So If anyone purchases electricity from your online site and use the Ozow option for payment there could be a 2 -3 days delay in getting your token, and you as a customer will need to follow up constantly with Prepaid24 as a proof of payment from the bank is not sufficient to prove you made a payment to prepaid24 - They will not help you with a token even if you have a proof of payment from your bank - you will need to wait a few days and then you will need to follow this up as I needed to give my meter number to them again so they could finally process my payment (else how would they have processed it) - I was also charged a fee of R22 for using Ozow on the site.. Your site is honestly the worst, most people can't wait a few days to receive a token, and then had to follow up constantly for my token.. will never make use of your site again.. Would advise others also to stay clear.
EV
Errin V's update11 Dec 2024, 12:04
Reviewer Update
So If anyone purchases electricity from your online site and use the Ozow option for payment there could be a 2 -3 days delay in getting your token, and you as a customer will need to follow up constantly with Prepaid24 as a proof of payment from the bank is not sufficient to prove you made a payment to prepaid24 - They will not help you with a token even if you have a proof of payment from your bank - you will need to wait a few days and then you will need to follow this up as I needed to give my meter number to them again so they could finally process my payment (else how would they have processed it) - I was also charged a fee of R22 for using Ozow on the site.. Your site is honestly the worst, most people can't wait a few days to receive a token, and then had to follow up constantly for my token.. will never make use of your site again.. Would advise others also to stay clear.
Prepaid24's replyOfficial
12 Dec 2024, 06:00 Hi Erin,
I hope you are well.
Generally, when using Ozow, there is no delay. We noticed that you’ve used Ozow before without any delays, so these delays occur only in specific instances.
However, as previously mentioned, in certain cases, FNB may withhold funds for large payments as a security measure, which has been confirmed by the bank.
Unfortunately, the proof of payment only allows us to verify the information on the document; we cannot proceed with processing until the actual funds appear in our bank account. As a result, we had to wait until the bank cleared the funds into our account.
We do however understand the frustration and apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope you are well.
Generally, when using Ozow, there is no delay. We noticed that you’ve used Ozow before without any delays, so these delays occur only in specific instances.
However, as previously mentioned, in certain cases, FNB may withhold funds for large payments as a security measure, which has been confirmed by the bank.
Unfortunately, the proof of payment only allows us to verify the information on the document; we cannot proceed with processing until the actual funds appear in our bank account. As a result, we had to wait until the bank cleared the funds into our account.
We do however understand the frustration and apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply12 Dec 2024, 06:00
Official
Hi Erin,
I hope you are well.
Generally, when using Ozow, there is no delay. We noticed that you’ve used Ozow before without any delays, so these delays occur only in specific instances.
However, as previously mentioned, in certain cases, FNB may withhold funds for large payments as a security measure, which has been confirmed by the bank.
Unfortunately, the proof of payment only allows us to verify the information on the document; we cannot proceed with processing until the actual funds appear in our bank account. As a result, we had to wait until the bank cleared the funds into our account.
We do however understand the frustration and apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope you are well.
Generally, when using Ozow, there is no delay. We noticed that you’ve used Ozow before without any delays, so these delays occur only in specific instances.
However, as previously mentioned, in certain cases, FNB may withhold funds for large payments as a security measure, which has been confirmed by the bank.
Unfortunately, the proof of payment only allows us to verify the information on the document; we cannot proceed with processing until the actual funds appear in our bank account. As a result, we had to wait until the bank cleared the funds into our account.
We do however understand the frustration and apologize for this.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team