SM
Sipho M
1 reviews | Active since Apr 2021
01 Aug 2024, 09:34
Poor service
I bought electricity almost 3 hours ago and have not received my token. I tried to contact them and no one is assisting me. I tried to ask for a refund and they just ignore me. I have been sitting without power since 7am. To make matters worse, you cannot call them direct. It's either you Whattsapp or chat on their website. I want my money you ******.
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Replies (1)
Prepaid24's replyOfficial
01 Aug 2024, 15:45Good afternoon Sipho
Thank you for your comment and raising your concerns.
Unfortunately there were a few challenges this morning regarding processing your transaction under your selected municipality. A few minutes after you requested the refund, transactions started processing and everything was successful.
I do however see your refund was completed and paid over to your bank account accordingly - we do apologise for the inconvenience caused however we are reliant on external parties to be operational in order to provide an efficient service to you.
Please do let us know if you would like us to call you ( at your earliest convenience, to explain the above).
Have a lovely afternoon further.
Kind regards
Robyn
Thank you for your comment and raising your concerns.
Unfortunately there were a few challenges this morning regarding processing your transaction under your selected municipality. A few minutes after you requested the refund, transactions started processing and everything was successful.
I do however see your refund was completed and paid over to your bank account accordingly - we do apologise for the inconvenience caused however we are reliant on external parties to be operational in order to provide an efficient service to you.
Please do let us know if you would like us to call you ( at your earliest convenience, to explain the above).
Have a lovely afternoon further.
Kind regards
Robyn
Prepaid24's reply01 Aug 2024, 15:45
Official
Good afternoon Sipho
Thank you for your comment and raising your concerns.
Unfortunately there were a few challenges this morning regarding processing your transaction under your selected municipality. A few minutes after you requested the refund, transactions started processing and everything was successful.
I do however see your refund was completed and paid over to your bank account accordingly - we do apologise for the inconvenience caused however we are reliant on external parties to be operational in order to provide an efficient service to you.
Please do let us know if you would like us to call you ( at your earliest convenience, to explain the above).
Have a lovely afternoon further.
Kind regards
Robyn
Thank you for your comment and raising your concerns.
Unfortunately there were a few challenges this morning regarding processing your transaction under your selected municipality. A few minutes after you requested the refund, transactions started processing and everything was successful.
I do however see your refund was completed and paid over to your bank account accordingly - we do apologise for the inconvenience caused however we are reliant on external parties to be operational in order to provide an efficient service to you.
Please do let us know if you would like us to call you ( at your earliest convenience, to explain the above).
Have a lovely afternoon further.
Kind regards
Robyn