DB
Derick B
1 reviews | Active since Sept 2014
24 Nov 2022, 11:56
Poor online customer service!
Bought Telkom 4G LTE data online today using Tyme Bank. Data was not loaded. Theo customer care not very helpful. Took 50 minutes to resolve this query after submitting proof of payment. Not very happy with the customer service received. I just use this sight as emergency backup. Now I know why I only use this sight as back. Quick to take your money but extremely slow in response to resolve a query. Would not recommend this sight and online service!
Helpful (0)
Replies (3)0
Replies (3)
Prepaid24's replyOfficial
28 Nov 2022, 10:05Good morning Derick,
I trust you are well.
We noticed you made a payment through our Ozow platform on 24 November 2022 however there was a delay in your recharge. This can be due to multiple reasons however we have done extensive research and noticed that when a payment is made via the Ozow platform and you don’t wait for the tokens to be displayed it will cause a delay between Ozow & our platform, resulting in us having to manually process the transaction.
We would like to advise you to please wait a few minutes before exiting the display screen to ensure you receive communication on your tokens within the shortest time possible.
We do apologize for any inconvenience caused
I trust you are well.
We noticed you made a payment through our Ozow platform on 24 November 2022 however there was a delay in your recharge. This can be due to multiple reasons however we have done extensive research and noticed that when a payment is made via the Ozow platform and you don’t wait for the tokens to be displayed it will cause a delay between Ozow & our platform, resulting in us having to manually process the transaction.
We would like to advise you to please wait a few minutes before exiting the display screen to ensure you receive communication on your tokens within the shortest time possible.
We do apologize for any inconvenience caused
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply28 Nov 2022, 10:05
Official
Good morning Derick,
I trust you are well.
We noticed you made a payment through our Ozow platform on 24 November 2022 however there was a delay in your recharge. This can be due to multiple reasons however we have done extensive research and noticed that when a payment is made via the Ozow platform and you don’t wait for the tokens to be displayed it will cause a delay between Ozow & our platform, resulting in us having to manually process the transaction.
We would like to advise you to please wait a few minutes before exiting the display screen to ensure you receive communication on your tokens within the shortest time possible.
We do apologize for any inconvenience caused
I trust you are well.
We noticed you made a payment through our Ozow platform on 24 November 2022 however there was a delay in your recharge. This can be due to multiple reasons however we have done extensive research and noticed that when a payment is made via the Ozow platform and you don’t wait for the tokens to be displayed it will cause a delay between Ozow & our platform, resulting in us having to manually process the transaction.
We would like to advise you to please wait a few minutes before exiting the display screen to ensure you receive communication on your tokens within the shortest time possible.
We do apologize for any inconvenience caused
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
DB
Derick B's updateReviewer Update
29 Nov 2022, 08:58Thank you for the replay. The transaction was done via the mobile website. The transaction was not processed after waiting and the confirmation was given the transaction was complete. The fault lies in your system, not mine.
DB
Derick B's update29 Nov 2022, 08:58
Reviewer Update
Thank you for the replay. The transaction was done via the mobile website. The transaction was not processed after waiting and the confirmation was given the transaction was complete. The fault lies in your system, not mine.
Prepaid24's replyOfficial
29 Nov 2022, 14:07Good day Derick
Thank you for your response and feedback, it's being appreciated.
However we'll take it up with the relevant department.
Kind regards,
The Prepaid24 Team
Thank you for your response and feedback, it's being appreciated.
However we'll take it up with the relevant department.
Kind regards,
The Prepaid24 Team
Prepaid24's reply29 Nov 2022, 14:07
Official
Good day Derick
Thank you for your response and feedback, it's being appreciated.
However we'll take it up with the relevant department.
Kind regards,
The Prepaid24 Team
Thank you for your response and feedback, it's being appreciated.
However we'll take it up with the relevant department.
Kind regards,
The Prepaid24 Team