Poor front line Support

<p>Tried to purchase prepaid electricity voucher on the 1/7/2017, was told my payment forms on the the 1% of paymens that dont reflect immediatly, there would be a 24 hour delay, so I asked to be contacted the next day when the token was ready.. I then waited to days, it it now the evening of the 3rd and I have no voucher I contact support to be told in cut and paste statements that I should just wait, till tomorrow., guarentted I will wait till tomorrow and we will be in the same boat... .. ask for a refund and Im was told they would escalate to managed.. then with in 10 min, Had a phonecall from the manager saying they had found my payment and they would issue the voucher... bottom line if you are goint to used this service, dont deal with the firs line of support ark to be esclated to a manager immediatly.</p>