1 reviews | Active since Jul 2010
Poor Customer Service!!!
Watch out for Prepaid24 and Payfast!!!!!!!!! I purchased for my smart fund account on the 16th Aug on the Payfast option which was deducted from my account on the 19th Aug.Due to some issues indicated by Prepaid24 on the Payfast side they claim (ie Prepaid 24) theu have not received the funds from Payfast yet my account has already been deducted.I have been sending multiple communications to Prepaid24 to understand the delay yet no valid excuse can be provided by Payfast or Prepaid and I am out of pocket...I tied to get answers from Abigail from Prepaid24 who was not helpful at all..it seems either some ***** or liquidity issue at Prepaid24 or Payfast but they not willing to admit...all I want is my funds refunded....watch out for these companies!!!!!!
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration, inconvenience, and lack of clarity you've experienced regarding your recent transaction on 16 August via PayFast.
We completely understand how concerning it is to have funds deducted from your account without timely resolution or clear communication. Please be assured that this is not the experience we aim to deliver at Prepaid24.
We are actively investigating the issue between PayFast and Prepaid24 to establish where the delay occurred and why the funds have not yet reflected. While we rely on third-party payment providers to process certain transactions, we take full responsibility for ensuring our clients are kept informed and treated fairly throughout the process.
Regarding your interaction with Abigail, we’re truly sorry if you felt unsupported we will address this internally to ensure better service moving forward.
Again, we apologize for the delay and frustration caused. We value your business and are committed to making this right.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration, inconvenience, and lack of clarity you've experienced regarding your recent transaction on 16 August via PayFast.
We completely understand how concerning it is to have funds deducted from your account without timely resolution or clear communication. Please be assured that this is not the experience we aim to deliver at Prepaid24.
We are actively investigating the issue between PayFast and Prepaid24 to establish where the delay occurred and why the funds have not yet reflected. While we rely on third-party payment providers to process certain transactions, we take full responsibility for ensuring our clients are kept informed and treated fairly throughout the process.
Regarding your interaction with Abigail, we’re truly sorry if you felt unsupported we will address this internally to ensure better service moving forward.
Again, we apologize for the delay and frustration caused. We value your business and are committed to making this right.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel