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JC
John C

1 reviews | Active since Jan 2022

20 Jan 2022, 14:45

Please redeem your service

I am from Sabie Retiement Village and we buy pre-paid electricity for 27 prepaid meters monthly for the last 6 years at least. Up till last year Prepaid24 was good but now we are looking for an alternative supplier. I would like to talk tom a senior executive to explain my frustration with your very poor service but there is no telephone number. Even the online chat no longer works. Please contact me. Your last chance

0
Replies (3)
Prepaid24
Prepaid24's reply20 Jan 2022, 15:32
Official
Goodday John, 

Thank you for taking my call and for the information shared regarding your past few months of service experience. 

I do apologise for any inconvenience caused and assure you that we will investigate the reasons why you are waiting for tokens and will give you feedback in due course. 

When using Livechat, after clicking on Start Chat, click on Inbox and you will be connected to one of our professional staff members to assist you with your query. 

Thank you for using Prepaid24. 

Kind Regards 


Werner Redelinghuys
Client Support & Operations 



JC
John C's update20 Jan 2022, 15:58
Reviewer Update
Thank you Werner. We are getting there. The main frustration was not being able to phone and speak to someone to explain my problem. However, in your absolaute favolur is your rapid and positive response.
Prepaid24
Prepaid24's reply20 Jan 2022, 21:32
Official
Good evening John,

Thank you for the feedback.

As per discussion earlier we have sent the email to your wife's email address.

Please let us know whether you have received it,by  trying to connect to the live support. 

Kind regards,
Prepaid24 Team