gJ
gustav J
1 reviews | Active since Nov 2021
24 May 2025, 08:17
Pathetic service from Prepaid 24
i have bought electricity on 28 April 25 and they made a fault and send me R1000 of airtime. after a fight they gave me the Tokens for the electricity. the agent asks me to pay the R1000 for the airtime also and i explained that i cannot use the airtime i get mine i min. Last night i bought electricity again and they used the money to pay the airtime again. Meaning i pay for their mistake again. They refuse to give me my tokens and send me a message for thanks doing business with them. they are pathetic according to me.
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Prepaid24's replyOfficial
26 May 2025, 08:35 Dear Gustav,
I hope this message finds you well.
We sincerely apologize for the inconvenience you experienced with your recent electricity purchase. As previously mentioned, there was an error with the transaction.
We are pleased to inform you that your funds have now been successfully allocated to electricity, as requested.
Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope this message finds you well.
We sincerely apologize for the inconvenience you experienced with your recent electricity purchase. As previously mentioned, there was an error with the transaction.
We are pleased to inform you that your funds have now been successfully allocated to electricity, as requested.
Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply26 May 2025, 08:35
Official
Dear Gustav,
I hope this message finds you well.
We sincerely apologize for the inconvenience you experienced with your recent electricity purchase. As previously mentioned, there was an error with the transaction.
We are pleased to inform you that your funds have now been successfully allocated to electricity, as requested.
Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope this message finds you well.
We sincerely apologize for the inconvenience you experienced with your recent electricity purchase. As previously mentioned, there was an error with the transaction.
We are pleased to inform you that your funds have now been successfully allocated to electricity, as requested.
Once again, we apologize for the inconvenience and appreciate your patience and understanding.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team