BN
Brent N
1 reviews | Active since Jan 2020
26 Apr 2025, 13:00
Outrageous Service Fee & Hidden Costs BEWARE!
Bogus charges to hide the overpriced "platform fee". I recently purchased a prepaid electricity token, but was charged a fixed cost of R251. When querying this I was told it was a municipality cost for outstanding charges on my account. A complete lie because it is a prepaid account and when I enquired about their service fee I was told it was waived for first time purchase. Complete lies and *****ulent behavior. Beware, you will get more units when purchasing from your bank or other vendors with a lower service fee.
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Prepaid24's replyOfficial
06 May 2025, 06:31Good day Brent,
We sincerely apologize for any confusion regarding the deductions on your recent electricity purchase.
Please be advised that the slip you received indicates a "fixed charge" deduction. This is a fee imposed by your electricity provider or local municipality—such as Eskom—and not by Prepaid24. This is not the R22 platform fee deducted by Prepiad24.
Many municipalities apply a fixed monthly service fee to all users, regardless of electricity consumption. This fee is typically deducted from your purchases and is payable even if no electricity is used during that period.
If you do not make a purchase for one or more months, these service fees accumulate and will be deducted from your next transaction.
It’s important to note that this service fee is determined by your municipality and applies regardless of where you purchase your electricity.
Prepaid24 serves solely as a third-party platform facilitating your electricity purchases. The tokens are generated by your provider (e.g., Eskom), which also applies any relevant deductions associated with your meter.
We trust this provides greater clarity. Please feel free to contact us if you have any further questions.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
We sincerely apologize for any confusion regarding the deductions on your recent electricity purchase.
Please be advised that the slip you received indicates a "fixed charge" deduction. This is a fee imposed by your electricity provider or local municipality—such as Eskom—and not by Prepaid24. This is not the R22 platform fee deducted by Prepiad24.
Many municipalities apply a fixed monthly service fee to all users, regardless of electricity consumption. This fee is typically deducted from your purchases and is payable even if no electricity is used during that period.
If you do not make a purchase for one or more months, these service fees accumulate and will be deducted from your next transaction.
It’s important to note that this service fee is determined by your municipality and applies regardless of where you purchase your electricity.
Prepaid24 serves solely as a third-party platform facilitating your electricity purchases. The tokens are generated by your provider (e.g., Eskom), which also applies any relevant deductions associated with your meter.
We trust this provides greater clarity. Please feel free to contact us if you have any further questions.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply06 May 2025, 06:31
Official
Good day Brent,
We sincerely apologize for any confusion regarding the deductions on your recent electricity purchase.
Please be advised that the slip you received indicates a "fixed charge" deduction. This is a fee imposed by your electricity provider or local municipality—such as Eskom—and not by Prepaid24. This is not the R22 platform fee deducted by Prepiad24.
Many municipalities apply a fixed monthly service fee to all users, regardless of electricity consumption. This fee is typically deducted from your purchases and is payable even if no electricity is used during that period.
If you do not make a purchase for one or more months, these service fees accumulate and will be deducted from your next transaction.
It’s important to note that this service fee is determined by your municipality and applies regardless of where you purchase your electricity.
Prepaid24 serves solely as a third-party platform facilitating your electricity purchases. The tokens are generated by your provider (e.g., Eskom), which also applies any relevant deductions associated with your meter.
We trust this provides greater clarity. Please feel free to contact us if you have any further questions.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
We sincerely apologize for any confusion regarding the deductions on your recent electricity purchase.
Please be advised that the slip you received indicates a "fixed charge" deduction. This is a fee imposed by your electricity provider or local municipality—such as Eskom—and not by Prepaid24. This is not the R22 platform fee deducted by Prepiad24.
Many municipalities apply a fixed monthly service fee to all users, regardless of electricity consumption. This fee is typically deducted from your purchases and is payable even if no electricity is used during that period.
If you do not make a purchase for one or more months, these service fees accumulate and will be deducted from your next transaction.
It’s important to note that this service fee is determined by your municipality and applies regardless of where you purchase your electricity.
Prepaid24 serves solely as a third-party platform facilitating your electricity purchases. The tokens are generated by your provider (e.g., Eskom), which also applies any relevant deductions associated with your meter.
We trust this provides greater clarity. Please feel free to contact us if you have any further questions.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team