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craig E
1 reviews | Active since Jan 2014
01 Jul 2024, 08:47
Online service absolute useless
Prepaid24 has a instant eft with ozow. There is nothing instant about it. I have been wait nearly 24hours and have not recieved my electricity tokens yet all Prepaid24 is saying sorry it has not cleared and they don't know why its taking so long. There service is anything but instant. Worst service i have ever recieved the old wireit was better
Helpful (0)
Replies (3)0
Replies (3)
Prepaid24's replyOfficial
02 Jul 2024, 08:20Good day Craig,
We tried calling you but reached your voicemail.
Kindly note that we were unable to process your payment due to your funds not clearing in our bank account. This means that the delay was not on our side but with the bank as this is a confirmed security measure that they practice.
We notice that your funds cleared and we were able to process your transaction successfully.
We apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We tried calling you but reached your voicemail.
Kindly note that we were unable to process your payment due to your funds not clearing in our bank account. This means that the delay was not on our side but with the bank as this is a confirmed security measure that they practice.
We notice that your funds cleared and we were able to process your transaction successfully.
We apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply02 Jul 2024, 08:20
Official
Good day Craig,
We tried calling you but reached your voicemail.
Kindly note that we were unable to process your payment due to your funds not clearing in our bank account. This means that the delay was not on our side but with the bank as this is a confirmed security measure that they practice.
We notice that your funds cleared and we were able to process your transaction successfully.
We apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We tried calling you but reached your voicemail.
Kindly note that we were unable to process your payment due to your funds not clearing in our bank account. This means that the delay was not on our side but with the bank as this is a confirmed security measure that they practice.
We notice that your funds cleared and we were able to process your transaction successfully.
We apologize for the inconvenience.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
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craig E's updateReviewer Update
02 Jul 2024, 08:39Its amazing that something that you advertise as instant took 29hours and was only sorted after i phoned ozow myself where they provided proof that it had been paid already and that was not good enough then i had to phone fnb where they looked and provided proof that the money was already in your account did you as a company suddenly go oh yes we can processes the payment. But it is now sorted after i as a client had to pay for a product then do your finance departments job free of charge was it sorted
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craig E's update02 Jul 2024, 08:39
Reviewer Update
Its amazing that something that you advertise as instant took 29hours and was only sorted after i phoned ozow myself where they provided proof that it had been paid already and that was not good enough then i had to phone fnb where they looked and provided proof that the money was already in your account did you as a company suddenly go oh yes we can processes the payment. But it is now sorted after i as a client had to pay for a product then do your finance departments job free of charge was it sorted
Prepaid24's replyOfficial
03 Jul 2024, 07:56Good day Craig,
We appreciate and value your feedback .
Unfortunately, there is a delay with large payments however it doesn't happen often.
In your case, it was your first time using Ozow and it was a large payment. We do our utmost best to monitor our accounts for these large payments to clear in order for us to process.
Once again, we do apologize and understand the frustration you experienced.
We hope that you will continue to make use of our services.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We appreciate and value your feedback .
Unfortunately, there is a delay with large payments however it doesn't happen often.
In your case, it was your first time using Ozow and it was a large payment. We do our utmost best to monitor our accounts for these large payments to clear in order for us to process.
Once again, we do apologize and understand the frustration you experienced.
We hope that you will continue to make use of our services.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply03 Jul 2024, 07:56
Official
Good day Craig,
We appreciate and value your feedback .
Unfortunately, there is a delay with large payments however it doesn't happen often.
In your case, it was your first time using Ozow and it was a large payment. We do our utmost best to monitor our accounts for these large payments to clear in order for us to process.
Once again, we do apologize and understand the frustration you experienced.
We hope that you will continue to make use of our services.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
We appreciate and value your feedback .
Unfortunately, there is a delay with large payments however it doesn't happen often.
In your case, it was your first time using Ozow and it was a large payment. We do our utmost best to monitor our accounts for these large payments to clear in order for us to process.
Once again, we do apologize and understand the frustration you experienced.
We hope that you will continue to make use of our services.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team