Now being charged for no service

I have been using prepaid 24 for 2 years now without an issue. Few months ago received an email stating that Prepaid 24 will need to start taking a percentage of your electricity purchases to "cover costs....., provide a good service, etc.... long sad story" Fine as no business can stay afloat in this economy without making something like this happen, however I am extremely annoyed and frustrated that I made an incorrect purchase on 1 of the 2 meters on my Prepaid 24 profile which was a relatively simple mistake to make considering there are 2 meters on my profile and unless I specifically choose one it goes to the default which is my old meter. When I asked, can the un-used token be re-allocated to the other meter on my profile, I was told no as I must speak directly to the municipality as they get the tokens from there. So what is Prepaid 24 taking a percentage for if a matter like this can't be resolved or at least queried on my behalf by Prepaid 24. What service am I getting when something like this happens. Seems like a load of nonsense to me as i'm now not getting as much electricity as before because I need to pay for a "service charge" but get absolutely no service. I would have accepted the answer if there was no "Service Fee" taken off of my purchases but now that there is this is utterly unacceptable