1 reviews | Active since Oct 2018
NOT USER FRIENDLY. Useless. Website Fails. Takes Forever!
Never in my life have I had to work with a more non- user friendly service. It takes me about 40 minutes to an hour to buy electricity through Prepaid24 because I have to log in about 50 times. The website fails multiple times on my browser as well as my phone, meaning I need to log in over and over and over again, starting the process all over every time until I eventually get through to the checkout page. Not to mention the 50 "Login Notification" emails I get from Prepaid24 that spams my inbox while I struggle on and on and on every time. Useless.
Hi there Jaime,
Thank you for taking my call earlier, as mentioned, I will give you a call a bit later at a more comfortable time for you to discuss the challenges you are experiencing.
I will also open a support ticket for you regarding your most reason transaction.
Kind Regards
Werner
PRepaid24 Management
Hi there Jaime,
Thank you for taking my call earlier, as mentioned, I will give you a call a bit later at a more comfortable time for you to discuss the challenges you are experiencing.
I will also open a support ticket for you regarding your most reason transaction.
Kind Regards
Werner
PRepaid24 Management
Thank you so much for taking my call.
As discussed the issue regarding the web session breaks you are experiencing is related to the specific network you are connected on.
Should you experience this in future again, please connect to a different network, this should resolve the issue.
I have also e-mailed you our EFT solution details which will allow you to purchase electricity without needing to log into your profile.
I trust the discussed solutions will assist with making effortless electricity purchases.
Have a great week further!
Blessings,
Werner
Prepaid24 Management
Thank you so much for taking my call.
As discussed the issue regarding the web session breaks you are experiencing is related to the specific network you are connected on.
Should you experience this in future again, please connect to a different network, this should resolve the issue.
I have also e-mailed you our EFT solution details which will allow you to purchase electricity without needing to log into your profile.
I trust the discussed solutions will assist with making effortless electricity purchases.
Have a great week further!
Blessings,
Werner
Prepaid24 Management