1 reviews | Active since Jun 2012
not impressed
<p>I registered online and paid via eft,, I received an email saying my reference number *** for the payment,, I made the eft and used the reference I received... Payment made at 11pm... Its now 1am and still no token, no reference number, no electricity... Yet on the web page it says I will receive this in 30minutes... Please give me my money back, I can buy electricity at spar instead. Thanks. I feel cheated!! If I could rate 0 stars I would, but peter says I have to put at least 1</p>
Hello Jane,
Thank you for taking my call and voicing your frustration.
As per our discussion, your payment has either not yet cleared into our account or the payment details are incorrect, but we have not yet received your payment. I have asked you to please send us your proof of payment in order for me to have a look.
Please note that FNB often delays payments if a payment is made from FNB to FNB, especially when our clients use their FNB App to make the payment.
We apologize for the inconvenience caused and I will await your proof of payment in order to assist you further.
Thank you and enjoy your day further
Kind regards,
Ondeane
Client Support Services Manager
Prepaid24
Hello Jane,
Thank you for taking my call and voicing your frustration.
As per our discussion, your payment has either not yet cleared into our account or the payment details are incorrect, but we have not yet received your payment. I have asked you to please send us your proof of payment in order for me to have a look.
Please note that FNB often delays payments if a payment is made from FNB to FNB, especially when our clients use their FNB App to make the payment.
We apologize for the inconvenience caused and I will await your proof of payment in order to assist you further.
Thank you and enjoy your day further
Kind regards,
Ondeane
Client Support Services Manager
Prepaid24