1 reviews | Active since Feb 2018
Not "Consistently Exceeding Your Expectations"
Since Prepaid24 has started selling electricity on behalf of Tlokwe Municipality I have supported them. With a slogan "Consistently Exceeding Your Expectations" you would expect that they try at least to be helpful.
While buying the electricity a previous time I waited very long for my voucher (more thant 8 hours) with a service time set by themselves "Should you experience any challenges when transacting with us, or do not receive your token/ PIN within 15 minutes from making your payment, please remember to visit our Live Support."
This time I bought electricity using my credit card and sent through a POP as requested by them and again excuses, resulting in me having to buy more electricity with my debit because apparently a bank POP is not enough.
It is frustrating if online services that pride themselves in making things more convenient do exactly the opposite...
Good day Jean-Marc
Thank you for taking my call. As discussed your transaction has been delayed due to our security protocol regarding credit card payments. As also mentioned, the previous banking delay was a result of your banks' security measures that they have in place to avoid ********** payments.
I have discussed a way forward with regard to future payments and sincerely hope you will continue to use our services.
Again, we would like to apologise for any inconvenience caused.
Kind Regards
Prepaid24
Management Team
Good day Jean-Marc
Thank you for taking my call. As discussed your transaction has been delayed due to our security protocol regarding credit card payments. As also mentioned, the previous banking delay was a result of your banks' security measures that they have in place to avoid ********** payments.
I have discussed a way forward with regard to future payments and sincerely hope you will continue to use our services.
Again, we would like to apologise for any inconvenience caused.
Kind Regards
Prepaid24
Management Team