PG
Phoebe G
1 reviews | Active since Nov 2010
03 Mar 2016, 12:34
No voucher pin received after eft payment
I made an eft payment this morning & I did not receive my voucher pin to load prepaid electricity. I asked for help from customer service, without any assistance & not getting back to me. I regard this as a ****, as paid but no electricity received. Customer service not avail to help & can only leave message for them to come back to you. Do not use this service!
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
03 Mar 2016, 13:33Hello pagotzel,
Thank you for taking our call and explaining your frustration in being unable to get assistance from our Client Support Centre.
We do apologise for the technical challenges that might have caused that you were not able to contact us via our effective Live Support.
You paid with a voucher reference and therefore your voucher was topped up with your payment. As you informed me, you actually just wanted electricity and I have now informed you of the correct reference to use in future.
We have debited your voucher for you and have processed a token for you instead.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Thank you for taking our call and explaining your frustration in being unable to get assistance from our Client Support Centre.
We do apologise for the technical challenges that might have caused that you were not able to contact us via our effective Live Support.
You paid with a voucher reference and therefore your voucher was topped up with your payment. As you informed me, you actually just wanted electricity and I have now informed you of the correct reference to use in future.
We have debited your voucher for you and have processed a token for you instead.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Prepaid24's reply03 Mar 2016, 13:33
Official
Hello pagotzel,
Thank you for taking our call and explaining your frustration in being unable to get assistance from our Client Support Centre.
We do apologise for the technical challenges that might have caused that you were not able to contact us via our effective Live Support.
You paid with a voucher reference and therefore your voucher was topped up with your payment. As you informed me, you actually just wanted electricity and I have now informed you of the correct reference to use in future.
We have debited your voucher for you and have processed a token for you instead.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Thank you for taking our call and explaining your frustration in being unable to get assistance from our Client Support Centre.
We do apologise for the technical challenges that might have caused that you were not able to contact us via our effective Live Support.
You paid with a voucher reference and therefore your voucher was topped up with your payment. As you informed me, you actually just wanted electricity and I have now informed you of the correct reference to use in future.
We have debited your voucher for you and have processed a token for you instead.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management