No support system!!!!

Prepaid24 did not allocate my payment of last month resulting that my account is now blocked and I cannot buy electricity. I've send them proof of payment, spoke to a consultant last night which he allegedly fixed. Told me I can do transaction after 12H00 last night. When I went into my account this morning the arrears amount was gone. I paid my current account and bought electricity but never received a token, R2,439 later and I have nothing...... First of all you cannot contact them as there is no phone number and secondly now they tell me my municipality blocked my account which is not true the mistake lies with them. Nobody is contacting me on my phone as I requested just sending mails with reasons that's incorrect. Urgent attention would be appreciated!!!