KC
Karen C
1 reviews | Active since Sept 2022
26 Oct 2023, 15:26
No response on refund
Never had an issue to buy prepaid electricity for the meter, until I opted for this channel. Suddenly there is a credit block on the meter - I requested for s refund, but now no response
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Prepaid24's replyOfficial
31 Oct 2023, 15:30Good day Karen,
Thank you for your feedback.
Kindly note that we received communication from your municipality that the consumers who's transactions are unsuccessful need to contact City of Tshwane municipality and update their account information and once they have done this they will be able to purchase electricity. This is because your municipality moved to a new system.
Therefore, we advised you to contact your municipality in order to update your information. However, you opted for the refund instead and we then informed you via email that refunds are done on Tuesdays and Thursdays.
This means that your refund was done successfully to the provided banking details today.
Please do check your account balance.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
Kindly note that we received communication from your municipality that the consumers who's transactions are unsuccessful need to contact City of Tshwane municipality and update their account information and once they have done this they will be able to purchase electricity. This is because your municipality moved to a new system.
Therefore, we advised you to contact your municipality in order to update your information. However, you opted for the refund instead and we then informed you via email that refunds are done on Tuesdays and Thursdays.
This means that your refund was done successfully to the provided banking details today.
Please do check your account balance.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply31 Oct 2023, 15:30
Official
Good day Karen,
Thank you for your feedback.
Kindly note that we received communication from your municipality that the consumers who's transactions are unsuccessful need to contact City of Tshwane municipality and update their account information and once they have done this they will be able to purchase electricity. This is because your municipality moved to a new system.
Therefore, we advised you to contact your municipality in order to update your information. However, you opted for the refund instead and we then informed you via email that refunds are done on Tuesdays and Thursdays.
This means that your refund was done successfully to the provided banking details today.
Please do check your account balance.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
Kindly note that we received communication from your municipality that the consumers who's transactions are unsuccessful need to contact City of Tshwane municipality and update their account information and once they have done this they will be able to purchase electricity. This is because your municipality moved to a new system.
Therefore, we advised you to contact your municipality in order to update your information. However, you opted for the refund instead and we then informed you via email that refunds are done on Tuesdays and Thursdays.
This means that your refund was done successfully to the provided banking details today.
Please do check your account balance.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”