1 reviews | Active since Oct 2017
No prepaid electricity token
Today (02 January 2024) I paid my municipal accounts and bought prepaid electricity through Prepaid24. However I never received a token for the electricity. After enquiring through Prepaid24 live chat I was informed that the amount for prepaid electricity was allocated to Electricity arrears. I cant understand how prepaid electricity can get into arrears. I never had any problems buying prepaid electricity when paying my my municipality bills. They suggest I contact Steve Tshwete Local Municipality. My monthly municipal account shows no arrears. Is Prepaid24 really as effective as they claim? They made the payment to Steve Tshwete on my behalf. Is it maybe time to reconsider doing business through prepaid24.
Thank you for your feedback.
We notice that you settled 3 of your accounts (EC, EA and RC) in your order that you created.
Therefore, our system allocated your payments to the respective accounts as instructed by the order you created.
We do suggest you contact the municipality as they have the means to assist with this query.
Please note that Prepaid24 is a third party vendor and only facilitates the payments you make towards your municipality to settle your accounts and for electricity.
We do apologize for the inconvenience.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for your feedback.
We notice that you settled 3 of your accounts (EC, EA and RC) in your order that you created.
Therefore, our system allocated your payments to the respective accounts as instructed by the order you created.
We do suggest you contact the municipality as they have the means to assist with this query.
Please note that Prepaid24 is a third party vendor and only facilitates the payments you make towards your municipality to settle your accounts and for electricity.
We do apologize for the inconvenience.
Kind Regards,
Prepaid24 Management
Prepaid24 – “EXCEEDING EXPECTATIONS”