No longer good
They used to be great. Now tokens take hours and/or never get sent to the email address. They then try to say it is your email that is at fault - or Eskom - or the bank - or or or or or
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
03 Sept 2025, 09:34Good morning Gilli,
Thank you for taking the time to share your experience. We truly regret that your recent interactions with Prepaid24 have not lived up to the high standard of service you once knew us for.
We understand how frustrating it must be to face delays in receiving your token—especially when you rely on prompt delivery. It's also disheartening to hear that our responses came across as passing the blame, and for that, we sincerely apologize.
Please know that your feedback is being taken seriously. We're currently reviewing the issue you raised and will do everything we can to get to the root of the problem. Our goal is not just to resolve your immediate concern, but also to ensure a more reliable and seamless experience going forward.
Thank you for your past support and for giving us the opportunity to improve. We’re committed to regaining your trust.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking the time to share your experience. We truly regret that your recent interactions with Prepaid24 have not lived up to the high standard of service you once knew us for.
We understand how frustrating it must be to face delays in receiving your token—especially when you rely on prompt delivery. It's also disheartening to hear that our responses came across as passing the blame, and for that, we sincerely apologize.
Please know that your feedback is being taken seriously. We're currently reviewing the issue you raised and will do everything we can to get to the root of the problem. Our goal is not just to resolve your immediate concern, but also to ensure a more reliable and seamless experience going forward.
Thank you for your past support and for giving us the opportunity to improve. We’re committed to regaining your trust.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply03 Sept 2025, 09:34
Official
Good morning Gilli,
Thank you for taking the time to share your experience. We truly regret that your recent interactions with Prepaid24 have not lived up to the high standard of service you once knew us for.
We understand how frustrating it must be to face delays in receiving your token—especially when you rely on prompt delivery. It's also disheartening to hear that our responses came across as passing the blame, and for that, we sincerely apologize.
Please know that your feedback is being taken seriously. We're currently reviewing the issue you raised and will do everything we can to get to the root of the problem. Our goal is not just to resolve your immediate concern, but also to ensure a more reliable and seamless experience going forward.
Thank you for your past support and for giving us the opportunity to improve. We’re committed to regaining your trust.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for taking the time to share your experience. We truly regret that your recent interactions with Prepaid24 have not lived up to the high standard of service you once knew us for.
We understand how frustrating it must be to face delays in receiving your token—especially when you rely on prompt delivery. It's also disheartening to hear that our responses came across as passing the blame, and for that, we sincerely apologize.
Please know that your feedback is being taken seriously. We're currently reviewing the issue you raised and will do everything we can to get to the root of the problem. Our goal is not just to resolve your immediate concern, but also to ensure a more reliable and seamless experience going forward.
Thank you for your past support and for giving us the opportunity to improve. We’re committed to regaining your trust.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel