wE
wayne E
1 reviews | Active since Feb 2014
26 Dec 2015, 16:55
No electricity was sent after purchase
I bought R300 prepaid last night. Went off my bank account 25 December, and I still have recieved no prepaid electricity. Please can you rectify this problem. Purchase was done at 17:48 via internet banking. MVA Esterhuizen cell ***
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Prepaid24's replyOfficial
26 Dec 2015, 21:54Hello wayne esterhuize,
Good evening Wayne,
The reason for the delay in your transaction was that you used the incorrect reference.
Should you have used the correct reference that are linked to your meter number your transaction would have been processed without any failure within 15 minutes.
Please remember that our client support service is available from 6am to 12pm, 7 days a week including weekends and public holidays. Please contact us in future if you have not received your tokens via SMS or e-mail within 15 minutes and one of our consultants will assist you.
We are truly sorry about your negative experience with Prepaid24.
Your expectations will most definitely be met the next time you use our service should you correct your beneficiary reference as advised.
Have a lovely evening further
Christiaan
Prepaid24 Management
Good evening Wayne,
The reason for the delay in your transaction was that you used the incorrect reference.
Should you have used the correct reference that are linked to your meter number your transaction would have been processed without any failure within 15 minutes.
Please remember that our client support service is available from 6am to 12pm, 7 days a week including weekends and public holidays. Please contact us in future if you have not received your tokens via SMS or e-mail within 15 minutes and one of our consultants will assist you.
We are truly sorry about your negative experience with Prepaid24.
Your expectations will most definitely be met the next time you use our service should you correct your beneficiary reference as advised.
Have a lovely evening further
Christiaan
Prepaid24 Management
Prepaid24's reply26 Dec 2015, 21:54
Official
Hello wayne esterhuize,
Good evening Wayne,
The reason for the delay in your transaction was that you used the incorrect reference.
Should you have used the correct reference that are linked to your meter number your transaction would have been processed without any failure within 15 minutes.
Please remember that our client support service is available from 6am to 12pm, 7 days a week including weekends and public holidays. Please contact us in future if you have not received your tokens via SMS or e-mail within 15 minutes and one of our consultants will assist you.
We are truly sorry about your negative experience with Prepaid24.
Your expectations will most definitely be met the next time you use our service should you correct your beneficiary reference as advised.
Have a lovely evening further
Christiaan
Prepaid24 Management
Good evening Wayne,
The reason for the delay in your transaction was that you used the incorrect reference.
Should you have used the correct reference that are linked to your meter number your transaction would have been processed without any failure within 15 minutes.
Please remember that our client support service is available from 6am to 12pm, 7 days a week including weekends and public holidays. Please contact us in future if you have not received your tokens via SMS or e-mail within 15 minutes and one of our consultants will assist you.
We are truly sorry about your negative experience with Prepaid24.
Your expectations will most definitely be met the next time you use our service should you correct your beneficiary reference as advised.
Have a lovely evening further
Christiaan
Prepaid24 Management