1 reviews | Active since Jun 2023
Never use prepaid24 if you stranded, they can never be your hope
They are unprofessional and slow. I bought electricity and I never received a token, I later request refund and was told to wait 48 hours to get a refund. I even used my last money and till this day I am still waiting for my electricity token
Good day Matanzima,
Thank you for reaching out to us and we sincerely apologise for the frustration and inconvenience you experienced. We completely understand how stressful this must have been, especially when using your last available funds.
We would like to take this opportunity to clarify what happened with your transaction. Upon investigating your account, we found that your meter is unfortunately not registered for online purchases. This is the reason why your token could not be issued at the time of your purchase. We were ready and eager to assist you with the registration process so that your token could be delivered to you as quickly as possible.
However, as you requested a refund instead, we proceeded to process it accordingly. We would like to confirm that your refund was successfully processed and the funds were paid back to you in full.
We sincerely regret that your experience with us did not meet your expectations and we want to assure you that our intention was always to assist you as promptly as possible. Should you wish to make use of our services in the future, we would be more than happy to assist you with registering your meter for online purchases so that you can enjoy a seamless experience going forward.
Should you have any further questions, please do not hesitate to reach out to us.
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Good day Matanzima,
Thank you for reaching out to us and we sincerely apologise for the frustration and inconvenience you experienced. We completely understand how stressful this must have been, especially when using your last available funds.
We would like to take this opportunity to clarify what happened with your transaction. Upon investigating your account, we found that your meter is unfortunately not registered for online purchases. This is the reason why your token could not be issued at the time of your purchase. We were ready and eager to assist you with the registration process so that your token could be delivered to you as quickly as possible.
However, as you requested a refund instead, we proceeded to process it accordingly. We would like to confirm that your refund was successfully processed and the funds were paid back to you in full.
We sincerely regret that your experience with us did not meet your expectations and we want to assure you that our intention was always to assist you as promptly as possible. Should you wish to make use of our services in the future, we would be more than happy to assist you with registering your meter for online purchases so that you can enjoy a seamless experience going forward.
Should you have any further questions, please do not hesitate to reach out to us.
Warm regards,
Nigel
Customer Experience Team
Prepaid24