JC
Jessica C
1 reviews | Active since Dec 2022
11 Oct 2025, 07:27
Never receive token for electricity after payment
I buy electricity on this platform. Never get the token. So nice sitting without electricity after have made payment to them. This has been the issue for the last 2 months. Whereas for years and years this have never been any problem.
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Prepaid24's replyOfficial
13 Oct 2025, 11:14Good day Jessica,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay you experienced in receiving your tokens.
After reviewing the issue, we found that the delay could've been a lag in the payment process between our system and the bank. Unfortunately, this prevented your payment from reflecting immediately on our end, which in turn delayed the token delivery.
We understand how frustrating this must have been, and we truly appreciate your patience while the matter was resolved. We’re glad to confirm that your tokens have since been successfully delivered not long after the issue was brought to our attention.
Please rest assured that we are working closely with our payment partners to minimize the chances of such delays occurring in the future.
If you have any further concerns or need assistance, feel free to reach out—we’re here to help.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay you experienced in receiving your tokens.
After reviewing the issue, we found that the delay could've been a lag in the payment process between our system and the bank. Unfortunately, this prevented your payment from reflecting immediately on our end, which in turn delayed the token delivery.
We understand how frustrating this must have been, and we truly appreciate your patience while the matter was resolved. We’re glad to confirm that your tokens have since been successfully delivered not long after the issue was brought to our attention.
Please rest assured that we are working closely with our payment partners to minimize the chances of such delays occurring in the future.
If you have any further concerns or need assistance, feel free to reach out—we’re here to help.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Prepaid24's reply13 Oct 2025, 11:14
Official
Good day Jessica,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay you experienced in receiving your tokens.
After reviewing the issue, we found that the delay could've been a lag in the payment process between our system and the bank. Unfortunately, this prevented your payment from reflecting immediately on our end, which in turn delayed the token delivery.
We understand how frustrating this must have been, and we truly appreciate your patience while the matter was resolved. We’re glad to confirm that your tokens have since been successfully delivered not long after the issue was brought to our attention.
Please rest assured that we are working closely with our payment partners to minimize the chances of such delays occurring in the future.
If you have any further concerns or need assistance, feel free to reach out—we’re here to help.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay you experienced in receiving your tokens.
After reviewing the issue, we found that the delay could've been a lag in the payment process between our system and the bank. Unfortunately, this prevented your payment from reflecting immediately on our end, which in turn delayed the token delivery.
We understand how frustrating this must have been, and we truly appreciate your patience while the matter was resolved. We’re glad to confirm that your tokens have since been successfully delivered not long after the issue was brought to our attention.
Please rest assured that we are working closely with our payment partners to minimize the chances of such delays occurring in the future.
If you have any further concerns or need assistance, feel free to reach out—we’re here to help.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta