ZZ
Zakhele Z
1 reviews | Active since Apr 2026
07 Aug 2023, 00:42
Never got my money's worth
I paid for electricity twice and still never got any electricity token nor any notification. Now my money is gone. I want to know how they going to refund me. I have proof of both EFT payments
Helpful (0)
Replies (2)0
Replies (2)
Prepaid24's replyOfficial
07 Aug 2023, 10:21Good Morning Bongani,
I trust that you are well.
Kindly note that we tried calling you to no avail. I have noticed that you made a R100 payment, which was successfully processed at 05:58.
Your transaction was delayed due to the fact that we unfortunately have to manually do all Capitec transactions.
If you made any additional payments please do not hesitate to send us a PDF proof of payment to our email address at *** in order for us to verify this payment details, and ultimately process your transaction.
I hope this is in order.
Kind regards
Prepaid24
Prepaid24's reply07 Aug 2023, 10:21
Official
Good Morning Bongani,
I trust that you are well.
Kindly note that we tried calling you to no avail. I have noticed that you made a R100 payment, which was successfully processed at 05:58.
Your transaction was delayed due to the fact that we unfortunately have to manually do all Capitec transactions.
If you made any additional payments please do not hesitate to send us a PDF proof of payment to our email address at *** in order for us to verify this payment details, and ultimately process your transaction.
I hope this is in order.
Kind regards
Prepaid24
Prepaid24's replyOfficial
07 Aug 2023, 10:21Good Morning Bongani,
I trust that you are well.
Kindly note that we tried calling you to no avail. I have noticed that you made a R100 payment, which was successfully processed at 05:58.
Your transaction was delayed due to the fact that we unfortunately have to manually do all Capitec transactions.
If you made any additional payments please do not hesitate to send us a PDF proof of payment to our email address at *** in order for us to verify this payment details, and ultimately process your transaction.
I hope this is in order.
Kind regards
Prepaid24
Prepaid24's reply07 Aug 2023, 10:21
Official
Good Morning Bongani,
I trust that you are well.
Kindly note that we tried calling you to no avail. I have noticed that you made a R100 payment, which was successfully processed at 05:58.
Your transaction was delayed due to the fact that we unfortunately have to manually do all Capitec transactions.
If you made any additional payments please do not hesitate to send us a PDF proof of payment to our email address at *** in order for us to verify this payment details, and ultimately process your transaction.
I hope this is in order.
Kind regards
Prepaid24