Money paid and no tokens from Prepaid 24

Item: Prepaid24
Rating: 1
Author: gertiet T

I recently bought airtime for R100 from Prepaid 24 and it has gone through my bank account but they keep on insisting its not on their records. I even sent proof of payment and an email but have had no response

Helpful (0)

Replies (2)

Prepaid24's replyOfficial

12 Nov 2019, 13:28

Good day Gertie

Thank you for taking my call.

Our humblest apologies for the delay in receiving your airtime.

I can confirm that we have received your payment and that it was processed successfully towards airtime as requested. Please also note that your cellphone will be recharged pin less.

Please do not hesitate to contact us again, should you have any other inquiry.

Kind Regards

Prepaid24

Management Team

Prepaid24's reply12 Nov 2019, 13:28

Official

Management Team

gertiet T's updateReviewer Update

12 Nov 2019, 13:36

Thank you firstly to Hello Peter because I now have my airtime and then thank you for the apology from Prepaid 24. My phone has now received the R100. What a relief!

gertiet T's update12 Nov 2019, 13:36

Reviewer Update

Thank you firstly to Hello Peter because I now have my airtime and then thank you for the apology from Prepaid 24. My phone has now received the R100. What a relief!