KJ
Kgomotso J
1 reviews | Active since Oct 2025
01 Jun 2026, 20:44
MONEY DEDUCTED- NO TOKEN - NO HELP ON ALL THEIR PLATFORMS!
I bought electricity more than 2 hours ago- R1495 to be price but R14 service fee! Money has been deducted from my banking app- but no token! You chat to a robot! No response on whatsapp nor emails? When and how can I get the token without sleeping in the dark! Their call centre is useless. Meter number is ***!!
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Replies (1)
Prepaid24's replyOfficial
03 Jun 2026, 08:45Good day Kgomotso,
Thank you so much for your patience and we sincerely apologise for the frustration and inconvenience you experienced.
We are truly delighted to hear that your token has been received and that your transaction was completed successfully. We hope this means you can now enjoy uninterrupted electricity!
We value you as a customer and regret that your experience was not the smooth and effortless one you deserve. We are continuously working to improve our service to ensure this does not happen again.
Should you ever need any assistance in the future, please do not hesitate to reach out — we are always here to help.
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you so much for your patience and we sincerely apologise for the frustration and inconvenience you experienced.
We are truly delighted to hear that your token has been received and that your transaction was completed successfully. We hope this means you can now enjoy uninterrupted electricity!
We value you as a customer and regret that your experience was not the smooth and effortless one you deserve. We are continuously working to improve our service to ensure this does not happen again.
Should you ever need any assistance in the future, please do not hesitate to reach out — we are always here to help.
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Prepaid24's reply03 Jun 2026, 08:45
Official
Good day Kgomotso,
Thank you so much for your patience and we sincerely apologise for the frustration and inconvenience you experienced.
We are truly delighted to hear that your token has been received and that your transaction was completed successfully. We hope this means you can now enjoy uninterrupted electricity!
We value you as a customer and regret that your experience was not the smooth and effortless one you deserve. We are continuously working to improve our service to ensure this does not happen again.
Should you ever need any assistance in the future, please do not hesitate to reach out — we are always here to help.
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you so much for your patience and we sincerely apologise for the frustration and inconvenience you experienced.
We are truly delighted to hear that your token has been received and that your transaction was completed successfully. We hope this means you can now enjoy uninterrupted electricity!
We value you as a customer and regret that your experience was not the smooth and effortless one you deserve. We are continuously working to improve our service to ensure this does not happen again.
Should you ever need any assistance in the future, please do not hesitate to reach out — we are always here to help.
Warm regards,
Nigel
Customer Experience Team
Prepaid24