CS
Cheryl S
1 reviews | Active since Oct 2018
28 May 2015, 10:07
Money assigned to incorrect Meter number!!!
My husband bought R500 electricity on Prepaid24. After the transaction was processed he received the following sms \We have processed your transaction. If you do not send the required SMS to 31773 your transaction will be delayed until you do. Thanks"<br> <br> We had cellphone network problems and before my husband's sms with our meter number was sent"
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
29 May 2015, 16:18Hello chezzius,
Thank you for taking the time to discuss your frustration.
Please remember that the responsibility remains with the client to ensure that all the information is updated and correct at Prepaid24, so when you move contact us via our support portals and we will assist you to update your information and keeping it up to date.
Your payment was received at 17h39 and processed at 18h11. The sms that we received from yourselves was only at 19h06, so the token was issued on your current registered meter.
Prepaid24 have a automatically system whereby when you make a payment with a cell phone number, the current registered meter number will be recharged. We can not verify beforehand that your meter number has changed, unless you have updated your information using our Client Control Panel.
Should you have advised us before the time that your meter number changed, we could have assisted you to amend your details to ensure the correct meter number is recharged.
We have issued you with a R200 complimentary token to show that your meter details has now been updated.
Thanks for understanding and have a lovely weekend.
Kind regards
Christiaan
Prepaipd24 Management
Thank you for taking the time to discuss your frustration.
Please remember that the responsibility remains with the client to ensure that all the information is updated and correct at Prepaid24, so when you move contact us via our support portals and we will assist you to update your information and keeping it up to date.
Your payment was received at 17h39 and processed at 18h11. The sms that we received from yourselves was only at 19h06, so the token was issued on your current registered meter.
Prepaid24 have a automatically system whereby when you make a payment with a cell phone number, the current registered meter number will be recharged. We can not verify beforehand that your meter number has changed, unless you have updated your information using our Client Control Panel.
Should you have advised us before the time that your meter number changed, we could have assisted you to amend your details to ensure the correct meter number is recharged.
We have issued you with a R200 complimentary token to show that your meter details has now been updated.
Thanks for understanding and have a lovely weekend.
Kind regards
Christiaan
Prepaipd24 Management
Prepaid24's reply29 May 2015, 16:18
Official
Hello chezzius,
Thank you for taking the time to discuss your frustration.
Please remember that the responsibility remains with the client to ensure that all the information is updated and correct at Prepaid24, so when you move contact us via our support portals and we will assist you to update your information and keeping it up to date.
Your payment was received at 17h39 and processed at 18h11. The sms that we received from yourselves was only at 19h06, so the token was issued on your current registered meter.
Prepaid24 have a automatically system whereby when you make a payment with a cell phone number, the current registered meter number will be recharged. We can not verify beforehand that your meter number has changed, unless you have updated your information using our Client Control Panel.
Should you have advised us before the time that your meter number changed, we could have assisted you to amend your details to ensure the correct meter number is recharged.
We have issued you with a R200 complimentary token to show that your meter details has now been updated.
Thanks for understanding and have a lovely weekend.
Kind regards
Christiaan
Prepaipd24 Management
Thank you for taking the time to discuss your frustration.
Please remember that the responsibility remains with the client to ensure that all the information is updated and correct at Prepaid24, so when you move contact us via our support portals and we will assist you to update your information and keeping it up to date.
Your payment was received at 17h39 and processed at 18h11. The sms that we received from yourselves was only at 19h06, so the token was issued on your current registered meter.
Prepaid24 have a automatically system whereby when you make a payment with a cell phone number, the current registered meter number will be recharged. We can not verify beforehand that your meter number has changed, unless you have updated your information using our Client Control Panel.
Should you have advised us before the time that your meter number changed, we could have assisted you to amend your details to ensure the correct meter number is recharged.
We have issued you with a R200 complimentary token to show that your meter details has now been updated.
Thanks for understanding and have a lovely weekend.
Kind regards
Christiaan
Prepaipd24 Management