LM
Lewellyn M
1 reviews | Active since Sept 2022
01 Jan 2025, 14:51
Live Support no response after 30min
Paid via eft from Nedbank 12 hours ago. Used correct reference and did not receive tokens. Contacted Abigail at Live Support and after nearly 30min without an update or response, I decided to leave support page. I just want clarity and waited 30min for nothing, wasting 30min of 2025 Eish
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Prepaid24's replyOfficial
03 Jan 2025, 08:38Good morning Lewellyn,
Thank you for your patience. We attempted to reach you by phone twice but were unable to connect.
We sincerely apologize for the delay in processing your transaction. Upon reviewing the details, we found that your recent purchase was made from your Nedbank account to our Capitec Business account, which resulted in an interbank delay. We understand this can be frustrating, and we want to ensure smoother transactions in the future.
For faster processing and to minimize bank charges, we recommend using our Nedbank account details, which you’ve successfully used in the past. These details are available on our website, and using them will streamline the process and help you receive your token more promptly.
Once again, we apologize for any inconvenience this has caused. We truly appreciate your understanding and look forward to making your next purchase experience as seamless as possible.
Kind regards,
Christeline - Prepaid24 Team
Thank you for your patience. We attempted to reach you by phone twice but were unable to connect.
We sincerely apologize for the delay in processing your transaction. Upon reviewing the details, we found that your recent purchase was made from your Nedbank account to our Capitec Business account, which resulted in an interbank delay. We understand this can be frustrating, and we want to ensure smoother transactions in the future.
For faster processing and to minimize bank charges, we recommend using our Nedbank account details, which you’ve successfully used in the past. These details are available on our website, and using them will streamline the process and help you receive your token more promptly.
Once again, we apologize for any inconvenience this has caused. We truly appreciate your understanding and look forward to making your next purchase experience as seamless as possible.
Kind regards,
Christeline - Prepaid24 Team
Prepaid24's reply03 Jan 2025, 08:38
Official
Good morning Lewellyn,
Thank you for your patience. We attempted to reach you by phone twice but were unable to connect.
We sincerely apologize for the delay in processing your transaction. Upon reviewing the details, we found that your recent purchase was made from your Nedbank account to our Capitec Business account, which resulted in an interbank delay. We understand this can be frustrating, and we want to ensure smoother transactions in the future.
For faster processing and to minimize bank charges, we recommend using our Nedbank account details, which you’ve successfully used in the past. These details are available on our website, and using them will streamline the process and help you receive your token more promptly.
Once again, we apologize for any inconvenience this has caused. We truly appreciate your understanding and look forward to making your next purchase experience as seamless as possible.
Kind regards,
Christeline - Prepaid24 Team
Thank you for your patience. We attempted to reach you by phone twice but were unable to connect.
We sincerely apologize for the delay in processing your transaction. Upon reviewing the details, we found that your recent purchase was made from your Nedbank account to our Capitec Business account, which resulted in an interbank delay. We understand this can be frustrating, and we want to ensure smoother transactions in the future.
For faster processing and to minimize bank charges, we recommend using our Nedbank account details, which you’ve successfully used in the past. These details are available on our website, and using them will streamline the process and help you receive your token more promptly.
Once again, we apologize for any inconvenience this has caused. We truly appreciate your understanding and look forward to making your next purchase experience as seamless as possible.
Kind regards,
Christeline - Prepaid24 Team