1 reviews | Active since May 2016
Lack of 24/7 service
Although you say you are 24/7... this is not the case. I have purchased prepaid electricity at 1am on 29 July, I have yet not received my token. The support is not available so I left a messaged. Which only will be attended to at 7am when your support "opens" again. I now needed to get in my car to purchase electricity in early morning hours. Although, It was my mistake to not recharge when I needed to... it's also not right for you to claim 24/7 service if that is in fact not correct.
Good Morning Monique,
I tried phoning but reached voicemail.
We received your payment this morning, however, the transaction could not be processed at the time. The reason for this is that you registered with a 12 digit meter number instead of the valid 11 digit meter number.
The municipality could not recognise the meter number and therefore the transaction was not processed via our automated systems which does operate 24/7.
Our support hours are from 7am to 11pm daily, including public holidays. Our technical team rectified the meter number on your profile and we processed your transaction successfully.
As your meter number has been corrected on you profile, you will not experience the same delay again.
Have a wonderful weekend further.
Kind Regards
Prepaid24 Management.
Good Morning Monique,
I tried phoning but reached voicemail.
We received your payment this morning, however, the transaction could not be processed at the time. The reason for this is that you registered with a 12 digit meter number instead of the valid 11 digit meter number.
The municipality could not recognise the meter number and therefore the transaction was not processed via our automated systems which does operate 24/7.
Our support hours are from 7am to 11pm daily, including public holidays. Our technical team rectified the meter number on your profile and we processed your transaction successfully.
As your meter number has been corrected on you profile, you will not experience the same delay again.
Have a wonderful weekend further.
Kind Regards
Prepaid24 Management.
Hi there Monique,
I tried phoning you again but not getting through.
Please refer to the municipal receipt you received from us, on there you will see that the meter is 11 digits long ***. The first 11 digits on the cash power card is the meter number you would use to purchase prepaid electricity.
We do not want to loose you as a client due to this. Our systems are designed to issue tokens in the quickest possible time without manual intervention required.
Should your meter number have been correct upon registration, you would have received your tokens within minutes after making the EFT.
Should you want to discuss this telephonically, please provide a comfortable time I can phone.
Kind Regards
Prepaid24 Management
Hi there Monique,
I tried phoning you again but not getting through.
Please refer to the municipal receipt you received from us, on there you will see that the meter is 11 digits long ***. The first 11 digits on the cash power card is the meter number you would use to purchase prepaid electricity.
We do not want to loose you as a client due to this. Our systems are designed to issue tokens in the quickest possible time without manual intervention required.
Should your meter number have been correct upon registration, you would have received your tokens within minutes after making the EFT.
Should you want to discuss this telephonically, please provide a comfortable time I can phone.
Kind Regards
Prepaid24 Management
Hi Monique,
We are sad to see you leave. Your details is deleted from our database.
Regards
Prepaid24 Management Team
Hi Monique,
We are sad to see you leave. Your details is deleted from our database.
Regards
Prepaid24 Management Team