D
Dudu
1 reviews | Active since Sept 2026
01 Sept 2026, 13:04
It is still a learning curve
It is still a learning curve. I purchased electricity this morning I didn't receive the token please assist
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Replies (1)
Prepaid24's replyOfficial
02 Sept 2026, 08:47Good day Dudu,
Thank you for reaching out to us and we sincerely apologise for the inconvenience caused by the delay in receiving your link.
We would like to clarify that the delay you experienced was unfortunately due to the nature of interbank payments. When payments are made between different banks, there is sometimes a processing delay on the banking side before the funds reflect in our account. As we are only able to generate and send the link once the payment has been successfully received on our end, this unfortunately resulted in a delay in you receiving your link.
We would like to assure you that this delay was caused by the bank's processing timeframes and was completely outside of our control.
We are pleased to confirm that your payment has since been successfully received and that you were able to use the link without any further issues. We are glad that everything has been resolved for you!
Should you wish to avoid any future delays, we would recommend making use of an instant payment method where possible, as this will ensure that your payment reflects immediately and your link is issued without delay.
Thank you for your patience and understanding. Should you ever need any further assistance, please don't hesitate to reach out — we are always here to help!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you for reaching out to us and we sincerely apologise for the inconvenience caused by the delay in receiving your link.
We would like to clarify that the delay you experienced was unfortunately due to the nature of interbank payments. When payments are made between different banks, there is sometimes a processing delay on the banking side before the funds reflect in our account. As we are only able to generate and send the link once the payment has been successfully received on our end, this unfortunately resulted in a delay in you receiving your link.
We would like to assure you that this delay was caused by the bank's processing timeframes and was completely outside of our control.
We are pleased to confirm that your payment has since been successfully received and that you were able to use the link without any further issues. We are glad that everything has been resolved for you!
Should you wish to avoid any future delays, we would recommend making use of an instant payment method where possible, as this will ensure that your payment reflects immediately and your link is issued without delay.
Thank you for your patience and understanding. Should you ever need any further assistance, please don't hesitate to reach out — we are always here to help!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Prepaid24's reply02 Sept 2026, 08:47
Official
Good day Dudu,
Thank you for reaching out to us and we sincerely apologise for the inconvenience caused by the delay in receiving your link.
We would like to clarify that the delay you experienced was unfortunately due to the nature of interbank payments. When payments are made between different banks, there is sometimes a processing delay on the banking side before the funds reflect in our account. As we are only able to generate and send the link once the payment has been successfully received on our end, this unfortunately resulted in a delay in you receiving your link.
We would like to assure you that this delay was caused by the bank's processing timeframes and was completely outside of our control.
We are pleased to confirm that your payment has since been successfully received and that you were able to use the link without any further issues. We are glad that everything has been resolved for you!
Should you wish to avoid any future delays, we would recommend making use of an instant payment method where possible, as this will ensure that your payment reflects immediately and your link is issued without delay.
Thank you for your patience and understanding. Should you ever need any further assistance, please don't hesitate to reach out — we are always here to help!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you for reaching out to us and we sincerely apologise for the inconvenience caused by the delay in receiving your link.
We would like to clarify that the delay you experienced was unfortunately due to the nature of interbank payments. When payments are made between different banks, there is sometimes a processing delay on the banking side before the funds reflect in our account. As we are only able to generate and send the link once the payment has been successfully received on our end, this unfortunately resulted in a delay in you receiving your link.
We would like to assure you that this delay was caused by the bank's processing timeframes and was completely outside of our control.
We are pleased to confirm that your payment has since been successfully received and that you were able to use the link without any further issues. We are glad that everything has been resolved for you!
Should you wish to avoid any future delays, we would recommend making use of an instant payment method where possible, as this will ensure that your payment reflects immediately and your link is issued without delay.
Thank you for your patience and understanding. Should you ever need any further assistance, please don't hesitate to reach out — we are always here to help!
Warm regards,
Nigel
Customer Experience Team
Prepaid24