1 reviews | Active since Apr 2011
Inefficient Service!! Absolute frustration
This company is a joke! I bought electricity last night and I am still waiting for my token...so much for fast and efficient service. Last week, bought electricity waited 3 days before I received my token. I never had a problem with the previous company WIREIT. They were fast efficient, and received my token on my phone within 2 minutes. So so frustrating!!!
Good morning Bertus/Giselle
Thank you for taking my call this morning in relation to the complaint that you have logged.
As per our telephonic conversation, I confirmed with you that the reason for you experiencing these delays with your transactions is due to us receiving your payments with an incorrect reference, and due to this we unfortunately are left unable to link the payment to your profile until we can get in contact with you.
As requested, please could you kindly amend the beneficiary reference used for your payments to E"followed by your registered cell number", ex: E***.
This will allow us to process your payment and supply your tokens to you in the fastest possible times.
For more information on other products, feel free to visit our website on www.prepaid24.com , our support team is also available every day from 7 in the morning to 11 at night on our LiveChat functionality on our website.
Have a wonderful weekend
Regards,
Prepaid24.com – “EXCEEDING EXPECTATIONS”
Management Team
Good morning Bertus/Giselle
Thank you for taking my call this morning in relation to the complaint that you have logged.
As per our telephonic conversation, I confirmed with you that the reason for you experiencing these delays with your transactions is due to us receiving your payments with an incorrect reference, and due to this we unfortunately are left unable to link the payment to your profile until we can get in contact with you.
As requested, please could you kindly amend the beneficiary reference used for your payments to E"followed by your registered cell number", ex: E***.
This will allow us to process your payment and supply your tokens to you in the fastest possible times.
For more information on other products, feel free to visit our website on www.prepaid24.com , our support team is also available every day from 7 in the morning to 11 at night on our LiveChat functionality on our website.
Have a wonderful weekend
Regards,
Prepaid24.com – “EXCEEDING EXPECTATIONS”
Management Team